Deposit Operations Specialist I

Middlesex Savings Bank•Westborough, MA

7d•$37,927 - $54,024

About The Position

The Deposit Operations Specialist I performs transaction verifications and corrections, record retention, and related activities in accordance with Bank policies, procedures, and objectives. The role provides service and responsiveness to customers and co-workers within the employee’s authority and expertise. The position verifies business credit references and audit confirmations, completes deposit account verifications, and handles Social Security and Medicaid information verifications while complying with applicable privacy and information-release rules. It reviews deposit account records and opening documents, corrects errors, follows up with branch staff for missing documentation, and advises and assists retail staff with account setup and documentation. The specialist also supports procedure updates, produces reports on errors and exceptions, assists with customer inquiries and research, answers phone calls, and maintains documents and imaging records. The role requires compliance with the Bank’s information security policies and applicable regulatory guidelines. The expected annual pay range is $37,927 to $54,024; actual compensation may vary based on factors including experience, qualifications, internal equity, business needs, and market data.

Requirements

High school diploma or equivalent.
One to two years of administrative experience.
Intermediate technology skills, including knowledge of word processing, database, and spreadsheet applications.
Effective and professional written and oral communication with law enforcement, federal and state agencies, and internal and external customers.
Strong interpersonal skills and ability to train others.
Knowledge of and strict adherence to applicable federal and state rules and regulations, including the Federal Garnishment Rule, GLBA, and Regulation P.
Attentiveness to detail.
Ability to manage multiple tasks in a fast-paced environment.
Well organized.
Scheduling flexibility and ability to work extended and weekend hours.

Responsibilities

Complete credit references and audit confirmations accurately and on time for small-business and commercial accounts.
Complete deposit account verifications properly and on time, following state and federal consumer privacy rules and interpreting authorization releases to prevent unauthorized disclosures.
Perform data entry using various tracking software products.
Complete Social Security and Medicaid information verifications for deposit accounts in accordance with applicable privacy and information-release rules.
Provide support and input for periodic reviews and updates of departmental Standard Operating Procedures.
Review computer records to confirm new deposit accounts are set up properly and changes to existing accounts are accurate; correct errors promptly.
Review account-opening documentation for completeness and accuracy and follow up with branch staff to obtain missing documents.
Advise and assist retail staff with deposit account setup, account opening and change documents, and account changes; assist with training.
Produce management reports detailing errors and exceptions.
Assist staff with customer inquiries and research.
Answer inbound phone calls from branches and customers.
Maintain documents in an orderly manner and perform document-imaging functions.
Comply with the Bank’s Information Security Policies and Procedures and applicable regulatory compliance guidelines.
Perform related and unrelated duties as required.