Deployment Support Technician - Robotics
About The Position
As the Deployment Support Technician, you will partner with Project Management, Systems Engineering, and Operations teams to support complex autonomous mobile robot (AMR) solutions. You will assist with deployments, go-live activities, post-deployment optimization, and long-term operational stability, working directly in customer production environments to troubleshoot issues, validate systems, resolve problems, and support users. The role focuses on maximizing system uptime, building customer confidence, and helping customers realize the value of their automation investments. This is a remote-based position, with intentional proximity to key customer and strategic deployment sites and regular on-site engagement for deployments, go-lives, troubleshooting, and operational support. Travel to customer locations is part of the role, and local on-site support is expected as needed. You will report to the Lead, Systems Engineering.
Requirements
- High school diploma or GED.
- Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
- Ability to travel across the U.S. and Canada 60–70% of the time.
- Valid, unrestricted driver’s license.
Nice To Haves
- Typically, at least 1 year of related experience.
- Associate’s degree in electrical engineering technology, industrial automation, mechanical engineering, mechatronics, robotics, computer engineering technology, or a related field.
- 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or a related discipline.
- Hands-on mechanical and electrical troubleshooting skills.
- Basic familiarity with Linux (Ubuntu).
- Working knowledge of networking concepts, including Ethernet, Wi-Fi, IP addressing, and general connectivity troubleshooting.
- Experience with AMR/AGV systems integration.
- Experience working directly with clients and end users in operational environments.
- Experience training users on automated equipment or software.
Responsibilities
- Support on-site system commissioning and integration, including hardware verification, network setup, software configuration, and safety checks.
- Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
- Troubleshoot real-time issues during deployment and go-live periods, including log review, triage, and escalation to engineering when needed.
- Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
- Train customer personnel on system operations, maintenance, and best practices.
- Coordinate with Technical Support, Field Services, and Systems Engineering to resolve customer issues and convey field feedback.
- Manage AMR fleet status, help track repairs, and support documentation updates.
- Communicate deployment status and issue resolution to customer teams.
- Support after-hours or on-call coverage as required during the project.
Benefits
- Health insurance, including medical, dental, and vision.
- 401k.
- Paid time off.
- Parental and caregiver leave.
- Flexible work schedule, coordinated with the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
