Deployment Technician

Dymin Systems•Urbandale, IA

3d•Onsite

About The Position

Dymin Systems is a managed service provider based in Urbandale, Iowa, delivering IT support, infrastructure, and security services to businesses across Central Iowa since 2001. The Deployment Technician joins the Deployments team to prepare and deploy client equipment onsite throughout the greater Des Moines area. The role includes troubleshooting during installations and maintaining accurate records so the support team can maintain client environments. The position involves direct client interaction and recording all work in the company’s service-management system. The technician may participate in paid on-call coverage based on business needs and readiness. The work also involves extended computer use, sitting, client calls, and written and verbal communication. Dymin Systems evaluates candidates based on demonstrated ability and judgment. Time in role, a degree, and certifications are not fixed requirements.

Requirements

Solid endpoint troubleshooting skills beyond first-line support.
Hands-on equipment skills and professional client service.
Careful documentation, safe equipment handling, and judgment to pause or escalate when site conditions differ from the plan.
Ability to lift and move equipment up to 50 pounds and to stand, walk, reach, and bend during site work, with or without reasonable accommodation.
Valid driver’s license and proof of auto insurance.
Ability to perform extended computer use, sit, participate in client calls, and communicate in writing and verbally.

Responsibilities

Stage, transport, install, replace, and retrieve desktops, workstations, peripherals, printers, and approved network equipment.
Set up and validate workstations.
Install network equipment according to approved plans and coordinate server work with the Escalations team.
Troubleshoot onsite during installations.
Document equipment and networks with detailed photos and notes.
Update inventory and provide a clear project handoff.
Work directly with clients and record all work in the service-management system.
May participate in paid on-call coverage based on business needs and readiness.