Deployment Technician

Dymin Systems•Urbandale, IA

2d•Onsite

About The Position

Dymin Systems is a managed service provider based in Urbandale, Iowa, delivering IT support, infrastructure, and security services to businesses across Central Iowa since 2001. The Deployment Technician joins the Deployments team to prepare and deploy client equipment onsite throughout the greater Des Moines area, troubleshoot during installation, and maintain accurate records to support ongoing client service. The role involves working directly with clients and recording work in the company’s service-management system. It may include paid on-call coverage based on business needs and readiness. Work also involves extended computer use, sitting, client calls, and written and verbal communication. Dymin Systems evaluates candidates based on demonstrated ability and judgment; time in role, a degree, and certifications are not fixed requirements. The company values creativity, problem-solving, continuous improvement, adaptability, accountability, initiative, and acting in clients’ best interests.

Requirements

Solid endpoint troubleshooting skills beyond first-line support.
Hands-on equipment skills.
Professional client service.
Careful documentation and safe equipment handling.
Judgment to pause or escalate when site conditions differ from the plan.
Ability to lift and move equipment up to 50 pounds.
Ability to stand, walk, reach, and bend during site work, with or without reasonable accommodation.
Valid driver’s license and proof of auto insurance.
Written and verbal communication skills.

Responsibilities

Stage, transport, install, replace, and retrieve desktops, workstations, peripherals, printers, and approved network equipment.
Perform workstation setup and validation.
Install network equipment according to approved plans.
Coordinate server work with the Escalations team.
Troubleshoot issues onsite during installation.
Document equipment and networks with detailed photos and notes.
Update inventory and provide a clear project handoff.
Work directly with clients and record all work in the service-management system.
May participate in paid on-call coverage based on business needs and readiness.