Deployment Strategist (York, PA)

Hippocratic AI • York, PA

23h • Onsite

About The Position

As a Deployment Strategist at Hippocratic AI, you own healthcare AI deployments end-to-end—from workflow discovery and solution design through hands-on build and configuration, launch, adoption, and measurable business impact—for health systems, providers, payors, or life sciences organizations. You will own a defined deployment workstream or major customer milestone, establish stakeholder relationships, identify technical and operational dependencies, and drive a path to measurable value in clinical and operational settings.

This role combines technical delivery, healthcare operations fluency, and executive customer partnership. You will serve as both a strategic partner and execution lead, connecting product capabilities to operational needs and driving technical implementation through ambiguity. You will work with engineers, product managers, customer success partners, and clinical experts, partnering closely with customers and internal cross-functional teams. The role involves significant ownership and balances strategic customer guidance with day-to-day execution.

The position is onsite in the York, Pennsylvania area, with five days per week at the client site and occasional travel to Hippocratic AI headquarters in Menlo Park, California, for strategic planning and team sessions.

Requirements

• At least 4 years of relevant experience in deployment, implementation, strategic operations, consulting, solution architecture, or technical program management.
• Direct experience serving healthcare customers or working within a healthcare organization.
• Working knowledge of provider-side, payor-side, or life sciences workflows, operations, and organizational dynamics.
• Ability to reason about data models, interrogate unfamiliar schemas, build or direct analyses, and recognize incorrect outputs.
• Hands-on comfort with engineering systems, including JSON files, terminals, command-line coding assistants, and git workflows.
• Track record of project-managing complex customer engagements across operational, clinical, IT, and executive stakeholders.
• BA/BS in a technical field such as engineering, science, analytics, economics, or a similar discipline.

Nice To Haves

• SQL experience.
• Epic experience, including Clarity, Caboodle, or Cogito work, or Epic certification.
• Clinical background such as RN, BSN, or clinical informatics.
• Forward-deployed, implementation, or solutions experience at an AI, data platform, or health-tech company.
• HL7 or FHIR fluency.
• Experience with utilization management, prior authorization, care management, revenue cycle, or value-based care programs.
• Prior exposure to LLM-based or agentic products in production.

Responsibilities

• Understand customers’ businesses and underlying problems to scope solutions that meet their objectives.
• Design and build agents capable of handling complex, high-stakes healthcare conversations.
• Map data flows between customer systems and conversations, scope the work needed to support those flows, and partner with engineering to deliver it.
• Own implementations end-to-end, including stakeholder adoption, workflow configuration, timeline management, solution documentation, and proactively addressing blockers.
• Partner with customer operational leaders and configure operational details such as call schedules.
• Work with forward-deployed engineers to specify new AI features that enhance customer deployments.
• Capture deployment learnings and turn them into repeatable playbooks, templates, and best practices.
• Develop analytics and dashboards to track deployment performance.
• Use deployment insights to inform internal product and process improvements and support more effective delivery at scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level