Deployment Strategist (Columbus, OH)

Hippocratic AI • Columbus, OH

12h • Onsite

About The Position

As a Deployment Strategist at Hippocratic AI, you own healthcare AI deployments end to end—from workflow discovery and solution design through hands-on build and configuration, launch, adoption, and measurable business impact. You lead a defined deployment workstream or major customer milestone for health systems, providers, payors, or life sciences organizations. This includes establishing stakeholder relationships, identifying technical and operational dependencies, and driving a clear path to measurable value in real clinical and operational settings.

The role combines strategic partnership with execution leadership. You connect product capabilities to customer operational needs, build trust with executive stakeholders, and drive technical delivery through ambiguity. You work alongside engineers, product managers, customer success partners, and clinical experts, while partnering closely with customers and internal cross-functional teams. The position carries significant ownership and balances strategic customer guidance with day-to-day execution.

This is an onsite role based in Columbus, Ohio, requiring five days per week at the client site and occasional travel to Hippocratic AI headquarters in Menlo Park, California, for strategic planning and team sessions.

Requirements

• At least 4 years of relevant experience in deployment, implementation, strategic operations, consulting, solution architecture, or technical program management.
• Direct experience serving healthcare customers or working inside a healthcare organization.
• Working knowledge of provider-side, payor-side, or life sciences workflows, operations, and organizational dynamics.
• Ability to reason about data models, interrogate unfamiliar schemas, build or direct analyses, and identify incorrect outputs.
• Hands-on comfort with engineering systems, including JSON files, terminals, command-line coding assistants, and git workflows.
• Track record of project-managing complex customer engagements involving operational, clinical, IT, and executive stakeholders simultaneously.
• BA/BS in a technical field such as engineering, science, analytics, economics, or a similar field.

Nice To Haves

• SQL experience.
• Epic experience, including Clarity, Caboodle, or Cogito work, or Epic certification.
• Clinical background such as RN, BSN, or clinical informatics experience.
• Forward-deployed, implementation, or solutions experience at an AI, data platform, or health-tech company.
• HL7 or FHIR fluency.
• Experience with utilization management, prior authorization, care management, revenue cycle, or value-based care programs.
• Prior exposure to LLM-based or agentic products in production.

Responsibilities

• Understand the customer's business and underlying problem, then scope solutions that meet their objectives.
• Design and build agents capable of handling complex, high-stakes healthcare conversations.
• Map data flows between customer systems and conversations, define what needs to be built, and partner with engineering to deliver it.
• Own implementations end to end, including stakeholder adoption, workflow configuration, timeline management, solution documentation, and proactive blocker resolution.
• Partner with customer operational leaders and manage implementation details such as configuring call schedules.
• Work with forward deployed engineers to specify new AI features that enhance customer deployments.
• Capture deployment learnings and turn them into repeatable playbooks, templates, and best practices.
• Develop analytics and dashboards to track deployment performance.
• Use deployment insights to inform internal product and process improvements and help the organization deliver more effectively at scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level