Deployment Strategist, UKG/Kronos

M7 Health

2d•Hybrid

About The Position

M7 Health is seeking a UKG/Kronos Deployment Strategist with deep expertise in UKG and Kronos WFM platforms. This role is crucial for supporting sales cycles, gathering customer configuration requirements, and ensuring successful launches of new hospital sites onto the M7 platform. The ideal candidate will be the subject matter authority on UKG, capable of engaging effectively with IT teams, workforce management leaders, and procurement processes. This position requires strong communication skills, customer presence, and the ability to translate complex WFM configurations into clear documentation and actionable plans.

Requirements

5+ years of hands-on experience with UKG/Kronos WFM implementation, configuration, or deployment, with meaningful ownership of customer-facing rollouts at health systems
Exceptional communicator with both technical and non-technical audiences
Skilled at running structured discovery sessions and translating complex WFM configurations into clean documentation
Credible and composed in a sales-adjacent capacity
Ability to handle hard questions from procurement teams, answer RFP responses with precision, and build trust with skeptical stakeholders
Ability to track open items across multiple customer engagements, communicate status proactively, and drive to closure
Alignment with M7's values: act with urgency, bring relentless curiosity, lead with kindness, and hold yourself to a high standard of craft

Nice To Haves

Background at a healthcare SaaS company, WFM consulting firm, or UKG implementation partner
Experience in venture-backed startup environments
SQL proficiency for querying data issues
Familiarity with log tooling such as Datadog or AWS CloudWatch
Comfort with API-based integration concepts

Responsibilities

Serve as M7's internal and external authority on UKG Workforce Central (Kronos WFC) and UKG Dimensions (Pro WFM)
Lead requirements-gathering sessions with health system WFM and IT teams to map pay rules, scheduling config, timekeeping, accruals, and attendance policies
Build and maintain a repeatable process for collecting and documenting UKG configuration requirements from new customers
Own the configuration review process to ensure M7's integration accurately reflects each customer's environment before go-live
Represent M7 as the UKG subject matter expert in active sales cycles, discovery calls, and RFP responses
Answer hard questions from health system IT directors, VP-level WFM leaders, and procurement teams about how M7's integration actually works
Partner with the sales team to scope integration complexity and set accurate expectations during contracting
Guide customers through UKG configuration and onboarding as new hospital sites launch onto the platform
Run recurring touchpoints with customer WFM teams to surface configuration issues and support successful adoption
Own customer communication through integration issues, coordinating with engineering on resolution
Document UKG configuration patterns, site-specific nuances, and lessons learned to accelerate future deployments