Deployment Strategist - Chicago
About The Position
As a Deployment Strategist, you will be responsible for managing everything it takes to make each city partnership a success. This includes leading deployment engagements to launch new cities, developing deep relationships with city partners and acting as their voice internally, and building the processes needed to ensure existing city deployments thrive and grow into upsell opportunities. This is a role for the client operations “athlete”, a voracious learner that wants exposure to all aspects of our B2B SaaS business and is relentlessly resourceful in achieving their goals. You should be client-obsessed and ready to build solutions to whatever challenge a city is facing. This is a strategic role and you'll have both the freedom and responsibility to become the domain expert trusted to make the right calls. However, this is also a hands-on early stage role where strategic insight comes from putting in the execution work yourself.
Requirements
- 4+ years of experience in consulting or client-facing roles at high-growth startups
- Excellent at building and maintaining relationships with senior stakeholders
- Strong communicators — can clearly share insights and tailor solutions to client needs
- Strategic thinkers who can break down complex problems and execute solutions
- Highly organized and able to manage multiple projects at once
- Comfortable with data and analysis (Excel, SQL, or similar tools)
- Resourceful and entrepreneurial — you find ways to make things happen, even with limited resources
- Excited to build from 0→1 and scale a fast-growing SaaS company
Responsibilities
- Own city partnerships: Lead onboarding, ensure smooth deployments, and build trusted relationships with city leaders.
- Drive adoption & growth: Proactively identify opportunities to expand city partnerships and increase engagement with Rec.
- Be the voice of the customer: Share insights with product, sales, and engineering to improve our platform and processes.
- Build for scale: Create repeatable playbooks and processes that make every deployment faster and smoother.
- Lead cross-functional projects: Coordinate across teams to ensure each new city launch is a success.
- Deliver impact: Use data and insights to drive measurable improvements for both our customers and internal operations.
Benefits
- Flexible PTO
- top-tier health/dental/vision
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
