Deployment Strategist

Happyrobot Inc.•New York, NY

16h

About The Position

As a Deployment Strategist, your mission is to connect the dots between user needs, data insights, and product capabilities to help our customers unlock value. You’ll dive deep into our customer operations, partner directly with end users and decision-makers, and shape how HappyRobot’s technology is applied to their most critical challenges. At HappyRobot, there’s no role seniority or hierarchy — we operate as a team of builders. We execute, we build, we own, and we care deeply about our customers and their success.

Requirements

Connect the dots between user needs, data insights, and product capabilities.
Dive deep into customer operations.
Partner directly with end users and decision-makers.
Shape how HappyRobot’s technology is applied to critical challenges.
Operate as a team of builders.
Execute, build, and own projects.
Care deeply about customers and their success.
Understand customer workflows, goals, and pain points.
Collaborate with Forward Deployment Engineers.
Scope, prototype, and deliver solutions.
Identify and interpret key datasets.
Integrate datasets into robust, scalable pipelines.
Design and refine user workflows.
Lead training and onboarding sessions.
Present findings and strategy to stakeholders.
Scope new use cases.
Shape how to grow footprint within organizations.

Responsibilities

Partnering with customers to understand their workflows, goals, and pain points—often embedding directly with their teams.
Collaborating with Forward Deployment Engineers to scope, prototype, and deliver solutions powered by HappyRobot’s platform.
Identifying and interpreting key datasets that drive customer decision-making, and working to integrate them into robust, scalable pipelines.
Designing and refining user workflows that solve meaningful problems and scale across teams and functions.
Leading training and onboarding sessions, ensuring new users are set up for success and our tools have lasting impact.
Presenting findings and strategy to stakeholders at all levels—from frontline operators to executives.
Driving customer expansion by scoping new use cases and shaping how we grow our footprint within organizations.