Deployment Strategist, Public Sector

TRM Labs

13d • Remote

About The Position

TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all.

The Public Sector Deployment Strategist team at TRM Labs is dedicated to ensuring government and regulatory customers achieve their desired outcomes with TRM's blockchain intelligence platform. As a Deployment Strategist focused on the regulator segment, you will serve as a trusted advisor for regulatory agencies — driving adoption, onboarding, and retention across a critical and growing customer base. This position requires US Citizenship.

Requirements

• 3–5+ years of experience working directly within or alongside government regulatory agencies (e.g., FINRA, CFTC, SEC, IRS, OCC, FinCEN) - or in customer success, deployment, consulting, or account management roles where the primary customer base was government or regulatory bodies.
• Practical experience with or strong interest in blockchain analysis, virtual currencies, and investigative/compliance tools.
• Experience structuring problems and identifying the most critical issues to prioritize in complex regulatory environments.
• Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.
• Demonstrated AI fluency — ability to build and deploy workflow-driven AI solutions (e.g., copilots, automated trackers, bots) beyond basic summarization.
• Comfort operating in a fast-paced, remote-first environment where priorities can shift quickly.
• US Citizenship required.

Responsibilities

• Act as a trusted advisor for regulator customers, helping them maximize the effectiveness of TRM’s blockchain intelligence tools within their compliance, enforcement, and investigative workflows.
• Onboard new regulator customers and drive utilization milestones within 60 days, tailoring training and enablement to each agency’s unique regulatory mandate.
• Build and maintain strategic relationships with economic buyers at regulator agencies, connecting them to TRM executive leadership within the first 90 days.
• Develop and launch self-serve resources (regulator playbooks, onboarding guides, FAQ copilots) to scale support and reduce time to value across the regulator segment.
• Identify recurring regulator use cases and deliver scalable solutions (chatbots, workflow templates, standard query sets) that can be reused across multiple customers.
• Monitor customer usage, detect adoption gaps, and execute proactively to maintain ~90%+ retention and identify expansion opportunities.
• Serve as the Voice of the Customer for the regulator segment, surfacing product feedback and feature requests to Product and Engineering.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees