Departmental Supervisor 11

State of Michigan • Lansing, MI

3d

About The Position

At the Michigan Department of Lifelong Education, Advancement, and Potential (MiLEAP), we are focused on improving opportunities and outcomes for Michiganders from preschool to postsecondary. MiLEAP was created in July 2023 and is the newest department in the State of Michigan. The Departmental Supervisor 11 serves in the Child Development and Care (CDC) Program Administrative Support (PAS) section. This position ensures the effective and efficient operation of the parent/provider customer service area, billing inquiry, and license-exempt provider enrollment issues.

Requirements

• Education acquired through completion of high school
• One year of experience equivalent to a Departmental Supervisor 10, Office Supervisor 11, or Secretary Supervisor 11
• OR two years equivalent to an experienced-level technician, paraprofessional, professional, Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10

Responsibilities

• Overseeing and assuring the quality of the work by staff adherence to processes and policies
• Monitoring work flow and make staff adjustments as needed
• Staff training
• Ensure timely and efficient answering of calls by the unit
• Assisting with complex questions
• Reports any issues with the CISCO phone system to the appropriate parties
• Maintain and analyze telephone reports to guide supervision and oversight of the Call Center area to ensure efficiency and quality customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED