Departmental Manager 14

State of Michigan•Dimondale, MI

4d•Hybrid

About The Position

The Tax Administration Services Bureau within the Michigan Department of Treasury is seeking a dynamic leader to manage the operations of its Individual Income Tax Customer Contact Section. Primary responsibilities of the Contact Center Section include: Ensuring the release of consistent, accurate tax information to the public from telephone inquiries, correspondence and web inquiries. Working closely with other divisions within Treasury. Identifying and coordinating training needs for 50+ dedicated staff. Direct oversight and leadership for multiple supervisors and analysts. Forecasting and establishing multiple production goals for contact center staff. Our culture is driven by excellent customer service, continuous improvement, metrics, and employee growth. The Customer Contact Section is ready to grow and advance with a manager who has exceptional leadership skills, motivational and strategic planning abilities, high ethical standards, and who brings a positive attitude and approach to our team. If you possess these characteristics and enjoy working in a fast-paced, team-oriented environment that still offers a great work/life balance, we encourage you to apply! Position Description Treasury Careers – Learn more about why Treasury is a Great Place to Work!

Requirements

Possession of a bachelor's degree in any major.
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Work must be performed in the state of Michigan.
Secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position.
Secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
Must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
Must pass a fingerprint-based background check per IRS Publication 1075.

Nice To Haves

Exceptional leadership skills
Motivational and strategic planning abilities
High ethical standards
Positive attitude and approach

Responsibilities

Ensuring the release of consistent, accurate tax information to the public from telephone inquiries, correspondence and web inquiries.
Working closely with other divisions within Treasury.
Identifying and coordinating training needs for 50+ dedicated staff.
Direct oversight and leadership for multiple supervisors and analysts.
Forecasting and establishing multiple production goals for contact center staff.