Department Supervisor- Valley River Center

H&M Group•Eugene, OR

12d•$19 - $22•Onsite

About The Position

As a Department Supervisor, you support store sales and profit goals by executing plans that deliver the best customer experience in your department and across the store. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The role combines customer service and sales, team support and development, fashion awareness, and retail operations and visual execution. It also includes responsibility for opening and closing the store daily.

Requirements

Emerging leadership ability and willingness to take responsibility.
Effective communication skills.
Supportive approach to colleagues.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager on actions.
Ensure customer service throughout the store and help the team actively promote and sell products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operations administrative routines are handled correctly.
Stay up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information with customers.
Share knowledge and skills with the Store team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Ensure high-quality fashion presentation, visual and commercial product presentation, and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and strategies to support consistent price perception.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Development opportunities around the globe.
Access to Colleague Resource Groups and a global talent community.