Department Supervisor- Valley River Center

H&M•Eugene, OR

11d

About The Position

The Department Supervisor supports store Sales and Profit goals by executing a plan to deliver the Best Customer Experience in the department and across the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor helps deliver the total omnichannel customer experience, maintain visual and commercial standards, promote products and customer loyalty initiatives, and oversee department routines and operations. The role also supports team development, collaboration, fashion awareness, stock and garment processes, in-store technology and services, and daily store opening and closing.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be an effective communicator and supportive colleague.
Be an analytical solution finder and capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support store Sales and Profit goals and deliver the Best Customer Experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and identify department strengths and commercial opportunities with the Department Manager.
Ensure customer service throughout the store and support the team in promoting and selling products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure fitting room and checkout routines, including transactions, returns, and exchanges, are followed.
Handle administrative routines for people and operations correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge and skills with the Store team; collaborate and plan with the in-store Visual Merchandiser team; give and receive feedback; and communicate regularly with store colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Maintain high fashion quality, visual and commercial product presentation, garment care, and good stock levels; provide allocation input to the Area team.
Ensure garment-cycle and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and sales-market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Health insurance
Wellness and family support programs
Company-match retirement plan
Paid leave programs and paid time off, including a community day
Employee discount at H&M, & Other Stories, and COS; the staff discount card also applies to other H&M Group brands in stores and online
H&M Incentive Program (HIP)
Medical, pharmacy, vision, and dental coverage
Employee Assistance Program
Vacation, wellness, holiday, and parental pay
401(k)
Commuter benefits
Health and dependent care flexible spending accounts
Additional voluntary benefits
Colleague Resource Groups and networking opportunities
Global talent community and development opportunities