Department Manager

The Paper Store•South Windsor, CT

1d•$17 - $19•Onsite

About The Position

Department Managers provide customers with a unique shopping experience by using the G.U.E.S.T. service approach. They build and inspire high-performing teams to achieve sales goals, manage payroll within budget, train staff across store areas, execute and maintain visual presentation standards, maintain operational efficiencies, and hold themselves and their teams accountable for the company’s mission, standards, and policies. The role includes customer service and sales leadership, associate training and coaching, merchandising and operational execution, communication with store and corporate partners, and management duties such as opening and closing the store, managing point-of-sale functions, overseeing the sales floor, and coordinating breaks. At select locations, after comprehensive training, the Department Manager performs ear piercings in accordance with applicable safety and sanitation guidelines.

Requirements

Previous specialty retail experience is preferred.
Ability to multitask while remaining attentive to customers.
Ability to adapt to and lead change.
Proficiency with Microsoft Office and point-of-sale systems.
Ability to work well and lead in a team environment.
Resourcefulness and initiative to solve problems, operate strategically, and build teams.
Ability to work autonomously with strong attention to detail.
Ability to remain mobile on the sales floor and/or in the stock room for extended periods.
Ability to lift and mobilize items weighing up to 50 pounds using appropriate safety techniques.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Willingness to travel for new store openings, store remodels, and similar needs.
Professional attire and demeanor, compliance with the company dress code, and appropriate appearance.

Nice To Haves

Previous experience in specialty retail.

Responsibilities

Model the G.U.E.S.T. service approach and consistently deliver World Class Service.
Welcome customers, understand their needs, explain relevant product features and benefits, suggest additional items, and thank them for shopping.
Build customer loyalty through friendly, attentive, and respectful service.
Inspire and motivate the team with positive feedback and company recognition programs.
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
Make sound decisions in the best interests of customers, the store team, and the business.
Train and develop associates using available resources, and cross-train in all departments to support leadership coverage.
Train and coach associates on merchandising and operational tasks, company expectations, and G.U.E.S.T. service standards.
Lead and complete company directives within appropriate time frames.
Build relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
Maintain awareness of current promotions and process them correctly at the point of sale.
Champion new product launches by serving as a knowledgeable resource on new products.
Keep marketing and promotional signage current and correctly placed.
Act on communications, including Smart Sheet and email, in a timely manner.
At select locations, perform ear piercings after comprehensive training and provide a safe, sanitary experience consistent with state, federal, and CDC guidelines.
Perform management functions, including opening and closing the store, point-of-sale management, managing the sales floor, and coordinating break schedules.
Assist the Store Team Leader with sales and customer loyalty strategies, including sales and service leadership behaviors, the Hallmark Crown Rewards Program, TPS customer capture, and store events.
Complete tasks and directions from the Store Team Leader, Merchandiser, or District Manager.
Comply with all company policies and procedures.