Department Manager

dd's DISCOUNTS•Memphis, TN

18h•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area of the Store and for general Store operations and supervision when serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation, keeping work areas clean, and executing and supervising Company operational processes as needed. The Area Supervisor helps maintain safe and secure Store and customer environments; provides courteous, professional service; supports the Company brand and presentation standards; oversees merchandising, receiving, stockroom organization, and loss prevention; and supervises Front End and fitting room operations. The position also performs administrative duties assigned by the Store Manager, including cash and payroll procedures. Supervisory responsibilities include Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service and supervisory experience.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Open and close the Store, supervise Associates, and oversee general Store operations when functioning as Manager on Duty.
Maintain a safe and secure environment by monitoring the sales floor, correcting or reporting unsafe conditions, controlling building access, checking security devices, maintaining clear emergency exits, and following customer safety and emergency procedures.
Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
Treat Customers, Associates, and leaders with respect, courtesy, friendliness, and professionalism; recognize Associates through Company recognition programs.
Represent the Company brand, maintain a professional appearance, enforce the Company Dress Code, and keep Store areas clean, maintained, and merchandised to standard.
Complete daily trash removal and maintain cleanliness and organization of stockrooms.
Ensure recovery, sizing, markdowns, merchandise processing, presentation guidelines, floor moves, promotional signing, re-wraps, and back-stock handling meet Company standards and policies.
Receive merchandise trucks and non-merchandise deliveries as needed, and help move processed merchandise to the sales floor.
Reduce merchandise loss due to damage and secure and process back-stock according to Company policy.
Follow the Loss Prevention Awareness Program, maintain a strong customer-service presence, safeguard confidential information, cash, credit card information, and merchandise, and maintain the Public View Monitor system.
Conduct Code 50 package inspections and execute Company Best Practices to maximize productivity.
Supervise Front End operations, ensure Associates meet Company standards, manage customer lines, and maintain pace, energy, and presence.
Train and coach Associates on cash registers, shortage control policies, Front End procedures, and Scan and Bag best practices.
Manage Associate breaks, lunches, and backup schedules; ensure equipment and supplies are available and working; and oversee go-backs and Front End merchandise salability.
Maintain fitting room cleanliness, audit and account for garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, and security tagged as needed.
Perform administrative duties assigned by the Store Manager, including cash pulls, bank deposits, Front End control, refund and purchase approvals, till and safe security, register transactions, and break schedules.
Administer payroll tasks as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.