Department Manager- Westfield Oakridge

H&M Group•San Jose, CA

2d•$29 - $33•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative, and entrepreneurial culture. The role ensures an excellent operational, visual, and omni-customer experience while assessing store strengths, opportunities, and competition. The manager analyzes sales and budgets and creates plans to improve results and profitability. The position oversees customer service, product and fashion presentation, departmental operations, team recruitment and development, scheduling, and compliance with store procedures and legal requirements. It also coordinates with the in-store Visual Merchandiser team and maintains sales-floor and back-of-house standards, stock levels, omni services, technology tools, and daily store opening and closing routines.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and an analytical solution finder.
Capable of working with numbers and managing statistics.
Achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Lead and support the team and foster an inclusive, collaborative culture.
Manage the total omni customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively in customer interactions.
Assess departmental strengths and commercial opportunities and act on them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service across the store and help the team actively promote and sell products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure administrative routines for people and operations are completed correctly.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team and exchange feedback with colleagues.
Collaborate and plan with the in-store Visual Merchandiser team.
Plan and schedule the team and regularly communicate with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high fashion quality and visual and commercial product presentation, including good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting-room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and sales-market or regional requirements.
Keep back-of-house areas updated and maintained for colleagues, including key information, health and safety, and tidiness.
Open and close the store daily.