Department Manager- Westfield Culver City

H&M•Culver City, CA

About The Position

The Department Manager leads and develops the store team, fostering an inclusive, collaborative, and entrepreneurial culture. The role is responsible for the store’s operational and visual experience for customers and colleagues, monitoring departmental strengths and opportunities, analyzing sales, and creating plans to improve results and profitability. The manager oversees the total omnichannel customer experience, commercial and visual presentation, customer service, department costs, administrative routines, and compliance with store procedures and legal requirements. The role also includes recruitment, onboarding, performance management, training and development, scheduling, communication, and succession planning. The Department Manager works with the in-store Visual Merchandiser team and supports colleagues through regular feedback, meetings, and knowledge sharing. They maintain retail operations and visual standards, oversee stock and garment processes, support in-store omnichannel services and technology, and are responsible for opening and closing the store. This is an hourly, non-exempt position at H&M. The expected base salary range is $26.60–$30.59 per hour. H&M describes comprehensive benefits and development opportunities, with specific benefits varying by market and employment type.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach and ability to work collaboratively.
Analytical problem-solving ability and capability working with numbers and statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and encourage the store team while fostering an inclusive, collaborative, and entrepreneurial culture.
Ensure an excellent omnichannel customer experience and visual and commercial presentation according to global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service is provided throughout the store.
Identify departmental strengths and commercial opportunities, and act on them.
Establish and analyze sales and budget goals, creating plans to optimize results and profits.
Ensure the team promotes products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, returns, exchanges, and administrative routines are correct.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Collaborate and plan with the in-store Visual Merchandiser team; give and receive feedback and share knowledge with colleagues.
Plan and schedule the team, communicate with store colleagues, and conduct daily and weekly meetings as needed.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor, stockroom, and back-of-house areas, and ensure high standards of garment care and product presentation.
Maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards.
Maintain in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to applicable guidelines and strategies, and keep back-of-house information and areas in order.
Open and close the store daily.