Seasonal Customer Service - Westfield Culver City Rack

Nordstrom•Culver City, CA

About The Position

Nordstrom Rack is hiring seasonal team members to support Sales, Customer Service, Stock, and Fulfillment. Team members work in a fast-paced, high-energy store environment, collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and help keep the store clean and clutter-free. Employees may work in different areas of the store as business needs require. The specific role of interest can be discussed during the interview process. Sales and Customer Service work includes maintaining a salesfloor that is ready for customers, assisting with in-store, online, and mobile transactions, supporting customers in fitting rooms, returning clothing to the salesfloor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and moving freight, unpacking and delivering merchandise, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized selling floors and stockrooms, and providing general store support. The position requires continuous movement for 6–8 hours per shift and the ability to handle merchandise. Pay is $18.85–$19.65 per hour; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility vary based on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain the salesfloor through re-merchandising, straightening, sizing, and filling merchandise.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and handle bulky or heavy merchandise.
Greet and assist customers in fitting rooms, and sort and return clothing to the salesfloor.
Keep customer areas clean and clutter-free by sorting and returning clothing.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise with technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.