Department Manager- Westfield Culver City

H&M Group•Culver City, CA

23h•$27 - $31•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and ensuring an excellent operational and visual experience for customers and colleagues. The role monitors the store’s strengths, opportunities, and competitors; analyzes sales; and develops plans to optimize results and profits. The manager is responsible for the department’s customer experience, sales and budgets, commercial and visual presentation, cost-efficient operations, and correct administrative routines. They recruit, onboard, develop, schedule, and support team members, and collaborate with the in-store Visual Merchandiser team. They also ensure that store procedures, routines, and legal requirements are followed. The role oversees retail operations and visual execution, including stock levels, garment handling and presentation, fitting room routines, in-store omni services and technology, price signage, back-of-house standards, and daily store opening and closing. The position is hourly and non-exempt, with an expected base salary range of $26.60–$30.59 per hour.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious and an effective communicator.
Be supportive and capable of finding analytical solutions.
Be capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition.
Be customer-centric.

Responsibilities

Lead and support the team while promoting an inclusive, collaborative, and entrepreneurial culture.
Ensure an excellent omni customer experience and visual and commercial curation in accordance with global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths, identify commercial opportunities, and act on them.
Establish and analyze sales and budget goals, and create plans to optimize results.
Ensure customer service throughout the store and support the team in promoting and selling products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, return, and exchange routines.
Ensure people and operational administrative routines are completed correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning.
Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, plan and schedule the team, and communicate regularly with store colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introductions, trainings, and courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, garment presentation, and fitting room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omni and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and sales-market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.