Department Manager- Westfield Oakridge

H&M•San Jose, CA

About The Position

The Department Manager leads and develops the store team while creating an inclusive, collaborative, and entrepreneurial culture. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, and using sales analysis and planning to improve results and profits. The manager oversees the total omnichannel customer experience, department sales and budget goals, customer service, cost efficiency, administrative routines, recruitment, onboarding, performance management, team development, scheduling, and communication. They coordinate with the in-store Visual Merchandiser team and ensure store procedures, routines, and legal requirements are followed. The role also manages retail operations and visual and commercial execution, including sales-floor and back-of-house standards, stock levels, garment presentation and care, fitting-room routines, in-store omnichannel services and technology, pricing presentation, and daily store opening and closing. The position is hourly and non-exempt, with an expected base pay range of $28.88–$33.21 per hour.

Requirements

Strong leadership skills and willingness to take responsibility for others.
Effective communication skills and a supportive approach.
Analytical problem-solving ability and capability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and encourage the team, fostering an inclusive and collaborative culture.
Manage the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions and ensure customers receive service throughout the store.
Assess department strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are correct.
Keep up to date with fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Collaborate and plan with the in-store Visual Merchandiser team, exchange feedback, and support colleagues’ development.
Plan and schedule the team, communicate regularly with store colleagues, and participate in relevant onboarding, training, and development activities.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas; ensure garment care and high-quality visual and commercial product presentation.
Secure stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines follow internal standards, using available tools and technology.
Maintain in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and sales-market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.