Department Manager - Marketplace

NIKE•Orlando, FL

2d•Onsite

About The Position

The Department Manager, referred to as a Coach at NIKE, leads and inspires a team to deliver excellent customer experiences while ensuring team members feel included and supported. The role represents the NIKE brand and its culture of sport, coaches team members, and implements NIKE Service Principles. The Department Manager uses retail expertise to support store growth strategies and community partnerships, and leads store operations and business results in a high-volume, fast-paced environment. The position is full-time, 34–40 hours per week, and includes nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver the best customer experience and help team members feel included and supported.
Train the team and implement NIKE Service Principles while representing NIKE’s culture, brand, colleagues, and community.
Lead a team that keeps store functions running seamlessly.
Attract, assess, and onboard new team members to ensure the store is staffed.
Equip store employees with the tools they need for their day-to-day responsibilities.
Lead the store team and business results, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Use retail expertise to drive store growth strategies and build community partnerships.
Use tools for conflict resolution and employee coaching and counseling.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day hired.
Accrued paid time off and holiday pay.
Employee Stock Purchase Plan with the opportunity to buy Nike stock at a discount.
Nike, Converse, and Jordan discounts for employees and family, up to 50% off.