Department Manager - Marketplace

Nike•Orlando, FL

1d•Onsite

About The Position

As a Nike Department Manager, referred to as a Coach, you lead, coach, and inspire a team to deliver excellent customer experiences while ensuring team members feel included and supported. You represent the NIKE brand and its culture of sport, help customers make informed decisions, and bring the company’s Service Principles to life through training and customer service. In a high-volume, fast-paced retail environment, you use your retail expertise to drive store growth strategies and build community partnerships. You lead store operations and business results, help recruit and develop teammates, and manage products from the stockroom through visual merchandising and onto the sales floor. The role is at the Nike Clearance Store Marketplace in Orlando, Florida, and is full-time, 34–40 hours per week, including nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver the best customer experience and ensure team members feel included and supported.
Train the team and implement Nike Service Principles while representing the NIKE brand and its culture of sport.
Lead a team that keeps all store functions running seamlessly.
Attract, assess, and onboard future teammates to ensure the store is staffed.
Equip store employees with the tools needed to succeed in their day-to-day responsibilities.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Drive store growth strategies and create opportunities to develop community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
No-cost access to Optum Employee Assistance Program support for the employee and family.
Discounts for the employee and family from Nike, Converse, and Jordan of up to 50%.
Education programs to develop and advance your career.