Sr Manager Marketplace

Staples•Framingham, MA

About The Position

The Senior Manager Marketplace helps shape the growth and performance of Staples’ Amazon Marketplace business. The role evaluates marketplace economics, develops strategies for profitable growth, and turns financial, operational, competitive, and customer data into actionable recommendations. It works across Pricing, Merchandising, Marketing, Supply Chain, Finance, and Catalog/Content to influence decisions that improve revenue, profitability, assortment, inventory, fulfillment, and customer experience. This highly visible role leads complex initiatives, advises senior leaders, and provides marketplace subject matter expertise.

Requirements

Bachelor’s degree in Business, Finance, Supply Chain, Marketing, Analytics, or equivalent work experience.
At least 8 years of progressively responsible experience in eCommerce, marketplace management, digital commerce, Amazon operations, or a related commercial function.
At least 3 years of experience managing complex marketplace businesses, eCommerce operations, or comparable commercial functions.
Experience managing or supporting P&L performance, including revenue, margin, and profitability analysis.
Experience with Amazon Marketplace operations, including FBM, third-party operations, or comparable marketplace fulfillment models.
Strong understanding of Amazon seller tools, Buy Box mechanics, retail media, catalog compliance, and seller health metrics.
Experience using advanced Excel modeling and business intelligence or reporting tools to evaluate performance, manage KPIs, and support business decisions.
Experience leading cross-functional initiatives involving at least three of Pricing, Merchandising, Marketing, Supply Chain, Finance, Catalog/Content, or fulfillment operations.
Strategic thinking, business acumen, and understanding of marketplace economics, P&L drivers, pricing, assortment, inventory, fulfillment, and profitability.
Data-driven problem-solving skills and ability to translate complex financial, operational, and marketplace information into action.
Clear, concise communication skills, including the ability to advise senior leaders and influence cross-functional partners without direct authority.
Ownership, urgency, accountability, operational discipline, independent judgment, and ability to navigate ambiguous or novel challenges.
Strong execution mindset, attention to detail, and commitment to continuous improvement.

Nice To Haves

MBA or other advanced degree in Business, Finance, Analytics, Supply Chain, or a related discipline.
Experience working for a large third-party marketplace seller, marketplace aggregator, or category-leading Amazon brand.
Experience with multiple Amazon fulfillment models, including FBA, SFP, and FBM.
Experience with multi-node routing, delivery-promise accuracy, inventory positioning, or supply chain optimization.
Experience managing Amazon policy, compliance, seller-health, or appeals processes.
Experience using SQL and business intelligence platforms to analyze large or complex datasets.

Responsibilities

Analyze revenue, contribution margin, EBITDA, demand, profitability, and other business drivers; recommend actions to support business objectives.
Develop and execute marketplace growth strategies involving assortment expansion, channel migration, inventory optimization, pricing, promotions, and Staples Brand/private-label penetration.
Evaluate demand trends, competitive activity, Buy Box dynamics, cost-to-serve, and marketplace economics to identify opportunities and address performance gaps.
Build financial models, business cases, dashboards, performance reporting, and analytical frameworks to assess strategic opportunities, operational improvements, returns, and trade-offs.
Assess performance and economics across Fulfillment by Amazon (FBA), Seller Fulfilled Prime (SFP), and Fulfilled by Merchant (FBM) to guide channel strategy, fulfillment decisions, and resource allocation.
Lead initiatives to improve service levels, inventory availability, fulfillment speed, delivery-promise accuracy, customer experience, and cost-to-serve.
Partner with Supply Chain and fulfillment teams to optimize inventory positioning, replenishment, routing, fulfillment performance, and marketplace operating economics.
Lead complex cross-functional initiatives by setting objectives, success measures, timelines, ownership, dependencies, and execution plans.
Evaluate marketplace program, policy, compliance, operational, and seller-performance issues; develop solutions that balance financial performance, customer experience, risk, and execution requirements.
Communicate decision-oriented recommendations to senior leadership, including financial implications, trade-offs, risks, opportunities, and expected outcomes.
Provide functional leadership and marketplace subject matter guidance, mentor less experienced team members, and align stakeholders with differing priorities.