Department Manager Starbucks

Albertsons•Issaquah, WA

11d

About The Position

The Starbucks Department Manager is a primary customer contact who provides friendly, courteous, and helpful service. The manager is accountable for department results, including superior service, increased sales, improved gain, and cost containment. The role implements the merchandising program according to division guidelines, maintains appropriate stock and inventory, places and checks orders, and ensures product quality. The manager trains, schedules, supervises, and assigns duties to barista staff; prepares and serves beverages; operates the cash register; and maintains the cleanliness and displays of the coffee service area. The position supervises barista staff and is safety-sensitive. The work is performed indoors, with rare outside work and seldom exposure to surface cleaners, grease cutters, and detergents. The stated pay range is $28.85 per hour, but not less than the local minimum wage; starting rates vary based on location, experience, qualifications, and any applicable collective bargaining agreement. Benefits depend on length of service, hours worked, and any applicable collective bargaining agreement.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow directions.
Ability to meet the physical demands described, including frequent or constant standing, walking, lifting, carrying, reaching, handling, and grasping.
Permits or licenses may vary depending on store location and state or county requirements.

Nice To Haves

Prior management experience.

Responsibilities

Provide customer service according to employer procedures and company policy.
Speak with customers to resolve sales, service, and other department-operation problems.
Train, schedule, supervise, and assign duties to barista staff to ensure appropriate staffing.
Provide financial reporting to the Store Manager and Field Supervisor.
Ensure product quality.
Implement merchandising guidelines; change signs and prices as directed.
Maintain appropriate stock and inventory; write orders in the order guidebook, enter them into the computer, and check orders for completeness upon arrival.
Brew coffee, tea, and chocolate and perform duties to fill customer orders.
Operate the electronic cash register, total bills, accept payment, and provide correct change.
Maintain cleanliness of the coffee service area and clean and polish beverage-preparation utensils and equipment.
Set up and maintain displays in the coffee area and replenish stock in the preparation area from the supply area.
Perform other duties as assigned.