Starbucks Department Manager

Hy-Vee, Inc.•South Sioux City, NE

About The Position

The Coffee Shop Department Manager leads Hy-Vee’s Coffee Shop department and is responsible for quality, customer service, team performance, and overall department profitability. The manager builds a welcoming customer experience, develops and supervises employees, and maintains department standards in a fast-paced food service environment. The role oversees department operations including staffing and scheduling, ordering and replenishment, pricing, bookkeeping, inventory, sales analysis, promotions, product freshness, and equipment maintenance. The position also supports other store areas and special projects as needed. The manager receives direction and support from store and district leadership and is accountable to the Store Director, Store Manager, designated Assistant Managers, and Food Service Director.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to work with and around standard coffee shop and store equipment, with possible exposure to electrical equipment, cleaning products, or solvents.
Night and weekend shifts are required.

Nice To Haves

On-the-job training and sanitation courses.
One or more years of related work experience.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers and lead by example in creating a friendly atmosphere.
Assist customers with locating products, reaching items, carrying heavy purchases, and other service needs.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate employee scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Maintain speed of service by ensuring staffing requirements are met.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.
Unload, lift, stock, and rotate incoming truck freight and merchandise.