Department Manager Starbucks

Albertsons Companies•Goodyear, AZ

17h•Onsite

About The Position

The Department Manager Starbucks directs and controls the operation of the coffee bar, supervises and trains its personnel, orders coffee bar products, and ensures product quality, selection, and availability. The manager oversees daily operations to achieve customer-service, sales, and profit objectives while supporting company service programs and Albertsons’ personalized-service philosophy. The role includes preparing specialty drinks and beverages, stocking pastry and other display cases, managing ordering and inventory, merchandising products, maintaining equipment and work areas, and operating check-stand equipment. The manager handles customer questions, special orders, suggestions, and complaints, and works with vendors to meet company and vendor requirements. The manager supervises, motivates, trains, schedules, and participates in hiring coffee bar personnel; monitors performance; and may recommend personnel actions. The role also includes inspections, corrective measures for sanitation, safety, security, and in-stock conditions; promotional displays; shrink and expense control; sales meetings; recordkeeping; and other required duties. This is a safety-sensitive position. Work takes place in a temperature-controlled store, with exposure to hot beverage temperatures and refrigerated and freezer areas.

Requirements

Working knowledge of all job duties within the Coffee Bar.
Ability to taste, smell, and test products.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maintain composure with customers, vendors, and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of company practices and vendor policies and procedures for storage, displays, production, safety, sanitation, and loss prevention.
Ability to describe products and educate customers about coffee and related merchandise.
Ability to judge and react to business activity.
Knowledge of product quality, variety, standards, storage, sanitation, and labeling.
Knowledge of basic mathematics and measurements.
Knowledge of profit-and-loss statements.
Ability to use computer software and electronic ordering devices for ordering products, planning sales, entering inventory and schedules, and printing labels.
Manual dexterity, good eye-hand coordination, and mental alertness to complete work safely and accurately.
Ability to occasionally reach, lift, stack, and maneuver objects up to approximately 55 pounds; frequently bend, stoop, and reach; occasionally climb ladders; and push and pull fully loaded hand trucks, six-wheeler carts, and pallet jacks.
Ability to work around potential hazards associated with cutting equipment, coffee makers, mixers, and other work aids.
May be required to work nights, weekends, and holidays; scheduled hours vary, and good attendance is required.

Responsibilities

Direct and control coffee bar operations, ensuring product quality, selection, and availability.
Champion company and division customer-service programs and provide personalized customer service, including resolving complaints.
Prepare specialty drinks and beverages and stock pastry and other display cases.
Order, receive, stock, display, and rotate products; maintain appropriate inventory levels and prevent sales of out-of-code products.
Create and maintain displays for coffee, cups, pastries, advertised items, and other merchandise; implement promotional and seasonal displays and follow schematics and signing procedures.
Maintain and clean production equipment and keep work areas, backroom, cooler, and freezer organized.
Operate check-stand equipment, including cash registers and scanners, and monitor cash-handling procedures.
Answer customer questions, take and fill special orders, make product suggestions, engage in suggestive selling, and make intercom announcements.
Liaise with vendors and ensure compliance with vendor requirements; monitor inventory and space security.
Supervise, motivate, train, schedule, and participate in hiring coffee bar personnel; monitor performance and recommend personnel actions as appropriate.
Oversee daily coffee bar functions to meet customer-service, sales, and profit objectives.
Conduct daily inspections and initiate corrective measures to maintain in-stock conditions and meet sanitation, safety, and security requirements.
Assist with coffee bar cleaning, stocking, storage, and customer-service duties.
Control shrink and expenses; complete and monitor daily logs, purchase reports, sales and labor paperwork, and other records.
Maintain records of advertised-item movement, take inventories, and maintain accurate department records.
Follow company and vendor policies for pricing and handling reduced-to-clear items.
Answer incoming calls and appropriately resolve customer and associate complaints, escalating or reporting matters to the Store Director as appropriate.
Conduct weekly sales meetings, ensure associates are trained and instructed in work duties, and report performance observations to the Store Director.
Maintain confidentiality regarding associates, store sales, and other company information.
Perform duties safely, accurately, honestly, and with integrity, along with other necessary duties.