Department Manager Starbucks

Albertsons Companies • Issaquah, WA

12d

About The Position

The Starbucks Department Manager is a primary contact for customers, providing friendly, courteous, and helpful service. The manager is accountable for department results, including superior service, sales growth, improved gain, and cost control. The role implements merchandising programs according to division guidelines, changes signs and prices as directed, and maintains appropriate stock and inventory. The manager writes and enters orders, checks deliveries for completeness, and trains, supervises, schedules, and assigns duties to barista staff.

The position also involves preparing and serving coffee, tea, and chocolate; assisting with customer orders; operating a cash register and handling payments and change; maintaining product quality and cleanliness in the coffee service area; setting up and maintaining displays; and replenishing preparation-area stock. The manager provides financial reporting to the Store Manager and Field Supervisor and performs other duties as assigned.

Requirements

• Ability to follow company customer-service procedures.
• Demonstrated prior customer-service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow directions.

Nice To Haves

• Prior management experience.

Responsibilities

• Provide customer service according to the employer’s standards and company policy.
• Speak with customers to resolve sales, service, or other department-operation problems.
• Train, schedule, supervise, and assign duties to barista staff to support appropriate staffing.
• Provide financial reporting to the Store Manager and Field Supervisor.
• Ensure product quality.
• Change signs and prices as directed by merchandising.
• Maintain appropriate stock and inventory; write orders in the order guidebook, enter them into the computer, and check deliveries for completeness.
• Brew and serve coffee, tea, and chocolate, and assist in filling customer orders.
• Operate an electronic cash register, receive payments, and count back correct change.
• Maintain cleanliness of the coffee service area and clean and polish beverage-preparation utensils and equipment.
• Set up and maintain displays in the coffee area.
• Replace stock in the preparation area from the supply area.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO or vacation pay accrued based on hours worked, or Flexible Time Off
• Paid holidays (8–9 days annually, depending on the applicable description)
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility
• Potential eligibility for a quarterly bonus, if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed