Starbucks Department Manager

Hy-Vee, Inc.•Shakopee, MN

8d•$18 - $23

About The Position

The Coffee Shop Department Manager leads the coffee shop department at Hy-Vee, setting standards for quality, customer service, cleanliness, sanitation, team relations, and profitability. The manager creates a welcoming customer experience, leads and develops employees, and helps ensure smooth department operations in a fast-paced food service environment. The role includes customer assistance, employee management, scheduling, ordering, inventory, sales analysis, promotions, equipment coordination, and compliance with company standards. The position is hourly, with an anticipated starting wage of $18.00 to $22.50 depending on experience.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

On-the-job training and sanitation courses preferred.
One or more years of related work experience preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage a welcoming atmosphere by coaching employees to greet and engage with customers and by leading by example.
Help customers find products, reach items, carry heavy purchases, and otherwise provide a positive shopping experience.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate schedules, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Maintain speed of service by ensuring staffing requirements are met.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.