Department Manager GM

Follett Corporation•Nashville, TN

About The Position

The Department Manager General Merchandise (GM) manages the General Merchandise department at a large store, including employee activities to meet company financial and marketing objectives. The role coordinates sales promotions with the Home Office and manages their execution in the store. It also assists customers and recommends products based on knowledge of current products, store offerings, and customer interactions. The manager demonstrates strong knowledge of Follett systems and strategies, the industry, and the competitive landscape to execute initiatives, drive profitable sales, and control expenses. The role executes company programs and initiatives, ensures compliance with company policies and procedures, and partners with support teams including Store Operations, RCMS, AP, HR, and Training. It consistently demonstrates Follett Values—Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork—and proficiency in Follett Strategic Competencies.

Requirements

3–5 years of relevant experience.
3–5 years of retail supervisory experience.
Bachelor's degree or equivalent.
Previous supervisory or management experience.
Computer literacy and general computer skills.
Strong verbal and written communication skills.

Responsibilities

Supervises department employees, including assigning and evaluating work and interviewing, hiring, and training new employees.
Supervises Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.
Assists customers in finding products.
Manages special orders and notifies customers.
Partners to create and maintain a solutions-focused, hassle-free customer service culture and exceptional customer experience.
Builds partnerships with store staff and campus organizations for promotional and special events, and assists with off-site sales opportunities such as graduation, basketball, football, and author signings.
Conducts daily store walkthroughs to check stock levels, inventory placement, and customer service levels.
Manages in-store merchandise displays from the stockroom to the sales floor and serves as liaison between the store and the Planner.
Creates and maintains displays in compliance with company standards.
Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.
Partners with the Store Manager to execute promotions and sales and ensure appropriate inventory levels based on sales and trends.
May perform website maintenance and fill orders.
Maintains price accuracy and merchandise availability on the store website.
Responds to questions and issues from students, faculty, staff, alumni, and other customers, resolving escalated issues as necessary.
May manage the store in the Store Manager's absence or occasionally supervise other departments.
May open or close the store.
Performs other related duties as assigned.