Department Lead - Rainier Valley

US Foods•Seattle, WA

5d•Onsite

About The Position

The Department Lead is responsible for maintaining inventory and merchandising standards in assigned areas to maximize sales, while promoting customer service, product freshness, and in-stock availability. The role includes completing daily orders, checking product dates, and training, motivating, and developing staff to meet department standards. The incumbent may monitor associate performance and provide real-time coaching but is not required to provide direct supervision. The Department Lead stocks shelves, sets up displays, rings up merchandise and sales, and performs cleaning as needed. They may open or close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager and perform Manager on Duty functions as needed. The role also includes promoting the company’s cultural beliefs, maintaining a safe and well-kept facility, and carrying out other duties assigned by Store Management. Work takes place in a public retail store, with exposure to outdoor weather and store temperatures ranging from -10 to 85 degrees. The work environment is usually moderately noisy. Work is typically on level surfaces, though ladders or elevated surfaces may be used as needed. The role requires physical interaction with customers and frequent or continuous physical activity, including standing, walking, lifting, and carrying.

Requirements

At least three years of experience in a retail, restaurant, or customer service environment.
Ability to work a flexible schedule, including holidays and weekends.
Competency and proficiency using computers, word processing, email, and internet software.
High school diploma or equivalent.
Ability to perform the physical activities described for the role, including frequent lifting and carrying of 51–100 pounds and occasional lifting and carrying of more than 100 pounds.
Ability to physically interact with customers.

Nice To Haves

Supervisory or lead experience preferred.
Freight-handling experience is a plus.
Desire and ability to deliver exceptional customer service.
Ability to quickly assess situations, address issues, and make sound business decisions.
Good common sense and logical thinking in varied situations.
Ability to build professional relationships with customers.
Motivation and self-direction, including the ability to assess customer needs and make recommendations using business knowledge and commercial acumen.
Adaptability and willingness to help with whatever is needed to provide fast, easy, and efficient customer service.

Responsibilities

Maintain inventory levels in assigned areas according to store capacity, promotions, customer requests, and seasonal merchandise.
Complete all daily orders.
Drive and maintain superior customer service, freshness, and in-stock availability to maximize departmental sales.
Ensure a daily date check is completed.
Train, motivate, and develop staff to execute department standards.
Maintain appealing product presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager.
Perform Manager on Duty functions as needed.
Model and promote the company’s cultural beliefs.
Maintain a safe and well-kept facility by following safety policies and practices, correcting safety issues when possible, and notifying store management of existing issues.
Monitor associate performance and provide real-time coaching as needed.
Perform other duties and responsibilities as assigned or required by Store Management.