Department Lead

US Foods•Charlotte, NC

1d•$16 - $25•Onsite

About The Position

The Department Lead leads the Dry, Disposables, Culinary Equipment Supplies (CES), and fresh departments as assigned by Store Management. The role ensures effective inventory levels, appealing and profitable merchandise presentation, and quality customer service. The lead also performs Manager on Duty responsibilities and, in the absence of the Store Manager and/or Assistant Store Manager, opens and closes the CHEF’STORE. The position requires schedule flexibility Monday through Sunday, based on business needs, between 5:00 a.m. and 7:00 p.m. Work in freezers and coolers is required; freight handling is a plus. The role is performed in a public retail store, with varying temperatures and possible exposure to inclement weather. The employee may need to use a ladder or work on elevated surfaces and must physically interact with customers. The incumbent does not have required direct supervision responsibilities, but may monitor performance and provide real-time coaching to help associates meet goals. The position interacts with employees at all levels, customers, and service providers. The starting rate is $18.32 per hour; the expected base rate range is $16–$25 per hour. The role may also receive overtime compensation.

Requirements

At least three years of experience in a retail setting, restaurant, or customer service environment.
Ability to work a flexible hourly schedule, including holidays and weekends.
Competency and proficiency in computer use, word processing, email, and internet software.
High school diploma or equivalent.
Ability to perform the physical activities described, including continuous standing and walking; frequent lifting and carrying of 51–100 pounds; and occasional lifting and carrying of more than 100 pounds.
Ability to work in freezers and coolers.

Nice To Haves

Supervisory or lead experience is preferred.
Freight handling experience is a plus.
Desire and ability to deliver exceptional customer service.
Ability to assess situations quickly, address issues, and make sound business decisions.
Good common sense and ability to think logically through situations.
Ability to build professional relationships with customers.
Motivation and self-direction, including the ability to analyze customer needs and make recommendations using sound business knowledge and commercial acumen.
Adaptability and willingness to help with the work needed to provide customers fast, easy, and efficient service.

Responsibilities

Maintain proper inventory levels in assigned areas according to store capacity, promotions, customer requests, and seasonal merchandise, and complete daily orders.
Drive departmental sales through superior customer service, freshness, and in-stock availability; ensure a daily date check is completed.
Train, motivate, and develop staff to meet departmental standards.
Maintain appealing merchandise presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager, and perform Manager on Duty functions as needed.
Model and promote the company’s cultural beliefs.
Maintain a safe, well-kept facility by following safety policies and practices; correct safety issues when possible and notify Store Management of existing issues.
Monitor associate performance and provide real-time coaching as needed.
Perform other duties and responsibilities as assigned or required by Store Management.