Department Lead

US Foods•Hickory, NC

4d•$15 - $24•Onsite

About The Position

The Department Lead leads assigned Dry, Disposables, Culinary Equipment Supplies (CES), and fresh departments. The role ensures effective inventory levels, appealing and profitable merchandise presentation, and quality customer service. The lead may perform Manager on Duty responsibilities and, in the absence of the Store Manager and/or Assistant Store Manager, open and close the CHEF’STORE. The role requires flexibility to work Monday through Sunday based on business needs, between 5:00 a.m. and 7:00 p.m. Work in freezers and coolers is required. Freight-handling experience is a plus. The starting rate is $18.46 per hour; the stated expected base-rate range is $15–$24 per hour. Overtime compensation may also be available. Work takes place in a public retail store. Employees may be exposed to outside weather, including inclement conditions, and store temperatures ranging from -10 to 85 degrees. The work environment is usually moderately noisy. Work is typically on a level surface, though ladder use or work on elevated surfaces may be required. The role involves physical interaction with customers and frequent physical activity, including standing, walking, lifting, carrying, climbing or balancing, bending, reaching, twisting, and handling objects. The role does not require direct supervision of another position, but may involve monitoring associate performance and providing real-time coaching. The incumbent interacts with employees throughout the company, customers, and service providers.

Requirements

Three years of experience in a retail setting, restaurant, or customer service environment.
Ability to work a flexible hourly schedule, including weekends and holidays.
Competency and proficiency with computer use, word processing, email, and internet software.
High school diploma or equivalent required.
Ability to work in freezers and coolers.
Ability to perform the physical activities described, including continuous standing and walking; frequent lifting and carrying of 51–100 pounds; and occasional lifting and carrying of over 100 pounds.

Nice To Haves

Supervisory or lead experience preferred.
Freight-handling experience is a plus.
Desire and ability to deliver exceptional customer service.
Ability to quickly assess situations, address issues, and make sound business decisions.
Good common sense and logical thinking.
Ability to build professional relationships with customers.
Motivation and self-direction, with the ability to analyze customer needs and make recommendations using business knowledge and commercial acumen.
Adaptability and willingness to help wherever needed to provide customers fast, easy, and efficient service.

Responsibilities

Maintain appropriate inventory levels in assigned departments based on store capacity, promotions, customer requests, and seasonal merchandise; complete daily orders.
Drive departmental sales through customer service, freshness, and in-stock performance; ensure daily date checks are completed and train, motivate, and develop staff to meet standards.
Maintain appealing merchandise presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager, and perform Manager on Duty functions as needed.
Model and promote the company’s cultural beliefs.
Maintain a safe and well-maintained facility by following safety policies and practices; correct safety issues when possible and notify store management of existing issues.
Monitor associate performance and provide real-time coaching when required.
Perform other duties and responsibilities as assigned or required by Store Management.