Department Lead - Automotive

Rural King • Bristol, VA

5d • $17 - $20

About The Position

The Department Lead plays a pivotal role in ensuring the efficient and effective operations of an assigned department. Responsibilities include inventory management, scanning outs, recovery, price changes, planogram sets, cleanliness, and following the indoor merchandising guide to maintain company standards. The role also provides customer service, supports front-end transactions and loadouts as needed, and may assist across departments through cross-training.

The Department Lead uses office equipment and retail equipment, including handheld devices, forklifts, pallet jacks, and ladders. The position involves participating in learning initiatives and providing friendly, proactive, and professional support to associates and customers. No supervisory responsibilities are listed.

This role requires at least two years of retail experience with knowledge of the specific department, strong communication and customer service skills, adaptability, problem-solving ability, attention to detail, and comfort using computer systems. The workweek is 40 hours with varied hours, days, nights, and weekends as business dictates. Physical requirements include extended periods seated or standing, repetitive lifting, pushing, or pulling of at least 30 pounds and intermittent handling of 31–50 pounds, and the ability to use a ladder or pallet jack.

Requirements

• At least 2 years of retail experience with knowledge of the specific department.
• Excellent verbal and written communication skills.
• Ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Adaptability to changing priorities, unexpected challenges, and evolving business needs.
• Ability to navigate ambiguity and uncertainty with a flexible mindset.
• Strong problem-solving skills.
• Ability to remain composed and focused in high-pressure situations.
• Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Ability to review and analyze information to identify errors or inconsistencies and maintain accuracy.
• Comfort navigating computer systems and software to assist customers or manage tasks.
• Excellent interpersonal and communication skills.
• Excellent customer service skills.
• Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to use a ladder and/or pallet jack.
• Ability to navigate and access all facilities.
• Ability to communicate verbally with others in person and via electronic devices.
• Close vision for computer-related tasks.

Responsibilities

• Follow the indoor merchandising guide to maintain consistent department and signing standards and appealing displays.
• Monitor and maintain accurate inventory through regular stock counts, scanning outs, reconciling discrepancies, and replenishing inventory from the stockroom or top stock.
• Oversee recovery to keep the department neat, organized, and visually appealing.
• Coordinate and execute price changes, including updating pricing labels and signage with relevant teams.
• Implement playbook features and planogram sets according to company guidelines and standards.
• Maintain department cleanliness and orderliness and enforce sanitation and safety protocols.
• Provide customer service by assisting customers with inquiries, locating products, and addressing concerns.
• Support the front end by processing transactions or loadouts as required.
• Use general office equipment, including a telephone, copy machine, fax machine, calculator, and computer.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility across departments and responsibilities.
• Participate in training programs, workshops, webinars, and other learning initiatives.
• Provide friendly, proactive, and professional support to internal and external contacts.
• Demonstrate Rural King's stated values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and a 50% match on the next 2%.
• Healthcare plans.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% associate discount.
• Dave Ramsey’s SmartDollar Program at no cost.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed