Department Lead - Pets/Birds

Rural King • Bristol, VA

3d • $17 - $20

About The Position

The Department Lead oversees the efficient and effective operation of the assigned department. Responsibilities include inventory management, scanning outs, recovery, price changes, planogram sets, cleanliness, and following the indoor merchandising guide. The role provides customer service, supports front-end transactions or loadouts as needed, and participates in cross-training and learning initiatives. The position also involves operating retail equipment and using general office equipment. No supervisory responsibilities are assigned.

Requirements

• At least 2 years of retail experience with knowledge of the specific department.
• Excellent verbal and written communication skills.
• Ability to actively listen, ask relevant questions, and provide thorough, articulate responses.
• Adaptability to changing priorities, unexpected challenges, and evolving business needs.
• Flexible mindset and ability to navigate ambiguity and uncertainty.
• Strong problem-solving skills and ability to address issues promptly.
• Ability to remain composed and focused in high-pressure situations.
• Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Ability to review and analyze information carefully and identify errors or inconsistencies.
• Comfort navigating computer systems and software.
• Excellent interpersonal and communication skills.
• Excellent customer service skills.
• Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
• Ability to sit or stand for extended durations.
• Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to use a ladder and/or pallet jack.
• Ability to navigate and access all facilities.
• Ability to communicate verbally in person and via electronic devices.
• Close vision for computer-related tasks.

Responsibilities

• Follow the indoor merchandising guide and maintain department and signing standards and appealing displays.
• Monitor inventory through stock counts, scanning outs, reconciling discrepancies, and replenishing inventory from the stockroom or top stock.
• Oversee recovery to keep the department neat, organized, and visually appealing.
• Coordinate and execute price changes, including updating pricing labels and signage with relevant teams.
• Implement playbook features and planogram sets according to company guidelines and standards.
• Maintain department cleanliness and orderliness and enforce sanitation and safety protocols.
• Provide customer service by assisting with inquiries, locating products, and addressing concerns using the customer engagement model.
• Support the front end by processing transactions or loadouts as required.
• Use general office equipment, including a telephone, copy machine, fax machine, calculator, and computer.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility across departments and responsibilities.
• Participate in training programs, workshops, webinars, and other learning initiatives.
• Provide friendly, proactive, and professional support to internal and external contacts and address their inquiries or concerns.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
• Healthcare plans.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% associate discount.
• Dave Ramsey’s SmartDollar Program at no cost to associates.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed