Department Coordinator II

University of Louisville•Aurora, CO

9d•Onsite

About The Position

The Department Coordinator II serves as the first point of contact for the School of Nursing, creating a welcoming, professional, and secure environment for students, faculty, staff, visitors, and community partners. The position oversees daily reception-area operations, provides customer service, coordinates front-office activities, supports operational functions, and assists with special projects and events that contribute to the efficient operation of the school. The coordinator serves as the primary receptionist, answers and directs calls and inquiries, monitors building access, follows security procedures, and reports security or facility concerns to the Director of Operations. The role also supports administrative and operational tasks such as mail and shipping, office-supply inventory, Business Office tasks, and maintaining the digital lobby display. The coordinator assists with commencement, orientation, recruitment, and other programs and events; occasional evening work may be required. The position also provides general information and resource referrals to prospective and current students, and performs other assigned duties supporting the School of Nursing.

Requirements

High School Diploma or GED and at least two years of relevant experience, or an equivalent combination of education and experience.

Nice To Haves

Associate's or Bachelor's degree.
Experience in higher education.
Experience with university administrative systems.

Responsibilities

Serve as the primary receptionist for the School of Nursing.
Greet and assist students, faculty, staff, prospective students, visitors, and vendors professionally.
Answer, screen, and direct incoming telephone calls; respond to general inquiries or refer people to the appropriate department.
Provide information about school services, events, and campus resources, and maintain a welcoming reception area.
Monitor front entrance access, assist visitors entering the building, and submit and track building access requests according to university procedures.
Follow building security procedures and report security or facility concerns to the Director of Operations.
Receive, sort, and distribute incoming mail and packages; coordinate outgoing mail and shipping as needed.
Order, receive, and maintain office supplies and inventory.
Assist with Business Office tasks.
Maintain and update the digital lobby display with approved announcements, events, and communications.
Assist with commencement, orientation, recruitment events, School of Nursing programs, and special events; occasional evening work may be required.
Provide backup for operational functions during peak periods, including administrative and facilities-related tasks.
Support special projects and operational initiatives as assigned.
Provide prospective students with general program information and direct them to Student Services.
Help current students locate campus resources and appropriate contacts.
Perform other duties as assigned to support the School of Nursing’s mission and daily operations.
Provide exceptional customer service to all constituents.