Department Assistant / Receptionist | Volunteers Department | PRN

Logan Health Medical Center•Kalispell, MT

3d•Onsite

About The Position

This position serves as one of the first points of contact for patients, visitors, and families as they enter the hospital. You’ll provide a friendly welcome, help answer questions, and direct people to the department or location they need. This is a great opportunity for someone who enjoys helping others, providing excellent customer service, and creating a positive first impression for everyone who walks through our doors. We are seeking a Department Assistant/Receptionist to join our Volunteers Department team! In this role, you'll play an important role in helping provide a welcoming, organized, and service-focused environment while supporting volunteer engagement and departmental daily operations. This role is ideal for an organized and customer-focused professional who enjoys working with people, managing multiple priorities, and supporting day-to-day departmental operations in a collaborative healthcare environment.

Requirements

Minimum of one (1) year of experience in an administrative role.
Minimum of one (1) year of experience in a medical setting.
Minimum of one (1) year of experience in a similar role.
Minimum of one (1) year of experience in customer service, reception, or retail.
Post high school education or vocational training in healthcare.
Excellent organizational skills with strong attention to detail and the ability to prioritize effectively.
Strong critical thinking skills with the ability to work independently and collaboratively within a team environment.
Excellent verbal and written communication skills with the ability to interact effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with professionalism and diplomacy.
Commitment to maintaining confidentiality and professionalism in all interactions.
Proficient computer skills including Microsoft Office Suite and the ability to learn additional software systems as needed.

Nice To Haves

Understanding of medical terminology preferred.
Current CPR certification preferred or required as applicable to assigned area(s).
Current Notary Public certification or the ability to obtain preferred.

Responsibilities

Provide administrative and technical support for the Volunteers Department in an organized and accurate manner according to department policies and procedures.
Coordinate and communicate the flow of daily activities, information, and operations for assigned areas.
Greet and assist volunteers, staff, patients, and visitors in a professional and welcoming manner.
Develop and maintain filing systems, records, and documentation according to department protocols.
Assist with documentation collection, data entry, tracking, and reporting as needed.
Coordinate appointments, meetings, schedules, agendas, and meeting minutes as applicable.
Assist leadership with staffing coordination, scheduling communication, and daily operational support.
Maintain office supply inventory and assist with ordering supplies as needed.
Provide backup support for other department support staff and assist with departmental projects and activities.
Perform quality checks on completed work to ensure accuracy and customer satisfaction.
Assist in onboarding, training, and orientation activities for new employees and volunteers as applicable.
Maintain professionalism, confidentiality, and excellent customer service in all interactions.