Dental Services Representative

Dental Associates Ltd•Glendale, WI

11d

About The Position

The Dental Services Representative welcomes patients, supports their check-in and registration, and helps ensure a positive, efficient visit. The role works with dentists, hygienists, clinical staff, and other team members to address patient questions and concerns, coordinate patient flow, and maintain patient accounts. It also provides coverage for Dental Assistants during absences or high-volume periods and assists with dental supplies, instrument sterilization, waste disposal, and operatory disinfection. The position follows a regular schedule: Monday and Tuesday, 7:00 a.m.–4:00 p.m.; Wednesday, 9:30 a.m.–5:30 p.m.; Thursday, 8:30 a.m.–4:30 p.m.; Friday, 7:30 a.m.–1:30 p.m.; and one Saturday per month, 8:00 a.m.–1:00 p.m. Dental Associates describes the role as offering stable, full-time hours, training, continued education, career growth opportunities, a support team, and a collaborative work environment.

Requirements

High school diploma or equivalent required.
Clear and concise communication, using appropriate grammar, pronunciation, and tone.
Effective interpersonal skills to maintain rapport with patients, dentists, and staff members.
Good customer service skills and ability to work as part of a team in a fast-paced environment.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

At least 2 years of experience in the dental or healthcare field.

Responsibilities

Greet patients, establish rapport, and maintain a professional appearance and manner.
Complete patient check-in and pre-registration.
Introduce patients to clinical staff and escort them to the treatment area.
Monitor Doctor and Hygienist timeliness and inform patients of delays.
Resolve patient concerns and answer inquiries or find the appropriate answer.
Collect treatment fees due and document date-of-service payments.
Update patient accounts on an ongoing basis.
Cover for Dental Assistants during absences and assist during high-volume periods.
Receive, distribute, and stock dental supplies.
Sterilize instruments.
Dispose of used supplies, waste, and hazardous materials in the proper containers.
Disinfect the operatory upon request.

Benefits

Medical insurance with an optional Health Savings Account through Associated Bank.
Dental coverage: diagnostic and preventive services covered at 100%, and basic and restorative coverage for immediate family.
Vision insurance.
Life insurance.
401(k).
Company-paid short-term disability.
Paid time off, including paid vacation.
Paid holidays.
Flexible Spending Account (FSA).
Critical illness coverage.
Hospital indemnity coverage.
Yearly allowance for shoes and scrubs.
Two-tier wage based on skill.
Mentorship and additional compensation for becoming a mentor.
Regular, reliable full-time hours.
Continuing education offerings.
Opportunities for career growth and internal mobility.