Dental PSS II

JCHCC DBA Inclusivcare • Avondale, LA

2d

About The Position

The Dental PSS II supports dental healthcare operations by providing advanced patient support services and ensuring smooth clinical workflows. The role manages patient interactions, coordinates appointments, assists with insurance verification and billing, and collaborates with dental professionals to support effective communication and timely care. It also maintains accurate patient records and supports compliance with healthcare regulations, helping provide patients with a seamless experience throughout their dental care journey.

The position uses organizational, communication, technical, problem-solving, and attention-to-detail skills to manage patient flow, resolve concerns, maintain documentation, and support accurate billing and patient data.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a dental office or healthcare setting, preferably in patient support or administrative roles.
• Proficiency with dental practice management software and electronic health records (EHR) systems.
• Strong knowledge of dental terminology, insurance processes, and billing procedures.
• Excellent communication and interpersonal skills for interacting with patients and clinical staff.

Nice To Haves

• Associate degree or higher.
• Certification as a Dental Office Assistant or Patient Service Specialist.
• Experience working in a fast-paced dental clinic environment with diverse patient populations.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Bilingual abilities, particularly in Spanish.
• Advanced computer skills, including Microsoft Office Suite and data entry accuracy.

Responsibilities

• Manage patient scheduling and appointment coordination to optimize clinic workflow and reduce wait times.
• Verify patient insurance coverage and assist with billing inquiries to ensure accurate and timely processing.
• Serve as a liaison between patients and dental care providers to facilitate clear communication and address patient concerns.
• Maintain and update patient records in compliance with healthcare privacy regulations and organizational policies.
• Support dental staff with administrative tasks, including preparing treatment plans and managing patient documentation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED