PSS -FULL TIME

WATSON CLINIC LLP • Lakeland, FL

8d

About The Position

The PSS performs patient registration and front-desk duties, including verifying patient demographics and searching for existing records to prevent duplicate patients. The role provides patients with questionnaires and forms based on physician or provider protocols, verifies payment sources and insurance eligibility, and ensures appropriate cases are entered and attached in EPM.

The position monitors the lobby, keeps it neat and clean, communicates wait times courteously, and arrives patients in a timely manner. It schedules and cancels appointments according to physician, provider, desk, and location protocols; runs applicable report sets; collects payments and issues receipts; follows scheduling and collection policies; and accurately closes and deposits the daily batch before leaving.

Requirements

• High school graduate or equivalent (GED).
• 2–3 years of customer service experience.

Nice To Haves

• At least 1 year of experience in a medical or insurance environment.
• Medical terminology and/or knowledge in the medical field.

Responsibilities

• Verify patient demographics and perform a complete patient search to avoid duplicate patient records.
• Provide questionnaires and appropriate forms according to physician or provider protocols.
• Accurately enter payment sources in EPM and build and attach the appropriate case, such as liability, workers’ compensation, agency, grants, employer, or legal cases.
• Accurately run insurance eligibility checks.
• Monitor the lobby, help ensure patients are not waiting excessively, and courteously advise patients of wait times when physicians or providers are running behind.
• Arrive patients in a timely manner.
• Maintain lobby reading material and remove items with inappropriate content; keep the lobby neat and clean throughout the day.
• Schedule and cancel appointments accurately according to physician, provider, desk, and location protocols.
• Proportionately arrive and schedule appointments and run report sets as applicable.
• Collect payments using appropriate payment codes and issue receipts.
• Follow IDX Alert policy before scheduling appointments and follow PFS collection comments.
• Close the batch accurately before leaving for the day and deposit it in the designated area.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED