Dental Practice Manager

Community Dental Partners•San Antonio, TX

45d

About The Position

The Dental Practice Manager manages daily office operations and is expected to achieve operational goals, support the dentists, conduct hiring, provide consistent leadership, and manage employee relations. The role collaborates with staff to help the practice reach its goals and objectives. The manager oversees patient scheduling, staff productivity, collections and receivables, referrals, expenses, budgets, recruiting and staff development, performance management, administrative reporting, patient records, and facility and equipment safety. The role also responds to concerns from doctors, patients, and employees, works with doctors to sustain a collaborative leadership environment, and performs other duties as assigned.

Requirements

Ability to work with minimal supervision, act as a self-starter, and demonstrate initiative.
Ability to work long hours and stay late when needed.

Nice To Haves

Management experience.
Knowledge of billing and treatment case presentation.
Knowledge of insurance plans and dental terminology.
College degree.
Bilingual English/Spanish skills, written and spoken.
Flexible and innovative approach and adaptability to a dynamic business environment.
High engagement, support for leadership, and ability to model company values and guiding behaviors.

Responsibilities

Manage patient scheduling, staff productivity, collections and receivables, specialty referral processes, and miscellaneous operating expenses.
Keep the office within budget guidelines, including clerical and auxiliary supplies, equipment upgrades, laboratory costs, and labor costs.
Support sales, marketing, and promotional programs to increase new-patient growth.
Recruit, hire, and develop office teams capable of providing high-quality patient care.
Supervise office teams and manage performance and development, including feedback, appraisals, and corrective actions.
Communicate regularly with office teams to ensure they have the information, tools, and support needed to perform effectively.
Complete financial reviews, end-of-day reporting, staff payroll, and accounts receivable reports accurately and on time.
Maintain patient data, including regulatory chart documents, personal information, treatment consultation documentation, account history transactions, and electronic QSI data.
Maintain the cleanliness and safety of facilities and equipment, and report or correct hazards in compliance with state and federal regulations, including OSHA.
Respond to doctor, patient, and employee grievances, complaints, and inquiries, seeking assistance from the regional manager when necessary.
Build and sustain a collaborative leadership environment with doctors.
Perform other duties as assigned.