Dental Patient Coordinator

The Smilist•Boston, MA

6d•$26 - $30•Onsite

About The Position

The Smilist is seeking a reliable, friendly, and motivated Patient Coordinator to support its commitment to high-quality dental care and exceptional patient experiences. The role supports patients and the dental team by managing front-desk communications and administrative tasks, coordinating check-in and appointments, assisting with payments, and helping daily office operations run efficiently. The coordinator also helps patients navigate visits and encourages continued care.

Requirements

Previous experience as a dental receptionist or dental front desk coordinator.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Friendly, professional, and patient-focused attitude.
Collaborative mindset and willingness to contribute to the success of the organization.
Comfort discussing appointment scheduling, insurance information, and patient payments.

Nice To Haves

Dentrix experience.

Responsibilities

Welcome patients and create a warm, positive first impression.
Answer incoming calls, direct inquiries, relay messages, and communicate professionally with patients and team members.
Coordinate patient check-in, verify patient information and insurance details, and maintain accurate records.
Collect patient payments, communicate balances, and assist with front-office financial transactions.
Maintain accurate administrative records and support efficient daily front-office operations.
Help coordinate appointments, encourage recommended follow-up care, and minimize gaps in the schedule.
Notify the clinical team when patients arrive and collaborate to keep the daily schedule running efficiently.
Help patients navigate dental visits, answer routine questions, and support an experience that encourages continued care.