Dental Office Manager

Aspen Dental•Charleston, WV

15d•$55,000 - $59,000

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and helps create positive patient experiences that build trust and loyalty. The role includes a ten-week training program covering business and leadership knowledge intended to support success and growth within the organization. The manager oversees office staff and business performance while providing compassionate service in accordance with patient needs, company policies, government regulations, and dental board standards.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Nice To Haves

College degree.
People-centric leadership ability, including motivating and inspiring others.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and manage collections while ensuring high-quality care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and create strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.