Dental Office Manager/ Treatment Coordinator

Empower Dental Group•Burbank, CA

25d

About The Position

Empower Dental Group is seeking a Dental Office Manager/Treatment Coordinator to support its patient-centered dental practices across Southern California. The role combines treatment coordination, financial oversight, scheduling, daily office operations, insurance support, team leadership, and compliance management. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $80,000–$90,000 per year, depending on experience, plus a bonus. The manager presents treatment plans and payment options to patients, coordinates treatment appointments and insurance authorizations, oversees budgets and billing, and works with clinical and front-office staff to support coordinated patient care. The role also supervises and trains staff, manages office policies and operations, and ensures adherence to applicable safety, privacy, and regulatory requirements.

Requirements

High school diploma or equivalent.
At least 2 years of experience in dental practice management.
At least 5 years of total experience in a dental organization.
At least 1 year of experience as a Treatment Coordinator.
In-depth knowledge of dental procedures, terminology, and insurance processes.
Familiarity with the California Dental Practice Act and Dental Hygiene Board of California regulations.
Strong understanding of third-party financing options such as Cherry and CareCredit.
Proficiency with dental practice management software such as Open Dental.
Working knowledge of electronic health records and coding for dental and medical billing.

Nice To Haves

Clinical experience, such as working as a Dental Assistant or Hygienist.

Responsibilities

Review and present treatment plans clearly and compassionately, including their benefits and risks.
Answer patient questions about procedures, recovery, timing, insurance coverage, and costs.
Educate patients about payment options, including third-party financing, office plans, and discounts.
Build rapport and trust to support treatment acceptance and long-term patient relationships.
Provide accurate treatment estimates and document financial agreements.
Collect copayments or deposits before scheduling treatment and assist with financing applications.
Manage operating budgets, monitor expenses, and oversee patient billing and collections.
Collaborate with billing staff to ensure dental and medical procedure codes are posted correctly.
Generate and present financial and performance reports to ownership or upper management.
Manage provider schedules to maintain clinical flow and a positive patient experience.
Schedule and coordinate treatment appointments and transitions between clinical and front-office teams.
Track outstanding treatment plans and follow up to encourage timely scheduling.
Oversee daily office operations, including supplies, sterilization protocols, and facility upkeep.
Confirm insurance benefits, limitations, and pre-authorizations as needed.
Explain insurance details to patients and help resolve questions or discrepancies.
Coordinate with insurance providers to process claims, manage denials, and ensure accurate patient accounts.
Lead daily team huddles to align schedules, goals, and performance metrics.
Collaborate with dentists, hygienists, assistants, and front-office staff to coordinate patient care.
Supervise and train staff, provide feedback, and participate in hiring and performance evaluations.
Foster a positive, communicative work environment and address conflicts or concerns proactively.
Ensure adherence to OSHA, HIPAA, CDA, and HR policies and safety standards.
Maintain accurate patient records, insurance documentation, and operational compliance.
Develop and implement office policies and procedures supporting efficiency, safety, and regulatory compliance.
Perform other similar, related, or logically associated duties assigned by management or executive leadership.