Dental Office Coordinator / Administrative Lead

Empower Dental Group • Rancho Cucamonga, CA

5d • Onsite

About The Position

We are looking for a detail-oriented Operations Coordinator to support our Rancho office. This role is focused on administrative control, front office systems, and accountability tracking, allowing our Office Manager to stay focused on treatment coordination and growth. This is not a traditional front desk role — it is a systems and quality control position.

Requirements

• Dental front office or administrative experience (required)
• Strong understanding of insurance, billing, and AR
• Detail-oriented and process-driven (this is critical)
• Able to hold systems accountable, not just “stay busy”
• Comfortable working alongside a high-performing Office Manager

Responsibilities

• Oversee daily front desk flow and ensure schedule efficiency
• Maintain accurate patient records and documentation
• Verify completeness of charts and treatment documentation
• Perform routine chart audits for accuracy and compliance
• Ensure clinical notes, x-rays, and documentation meet standards
• Flag missing or incomplete records and follow through
• Monitor AR aging reports and identify problem accounts
• Coordinate with billing team to resolve outstanding balances
• Track insurance delays, denials, and follow-ups
• Support Office Manager with reporting and accountability systems
• Track KPIs (production, collections, case acceptance, etc.)
• Identify inefficiencies and help implement improvements

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed