Dental Office Coordinator

APLA Health•Los Angeles, CA

1d•Onsite

About The Position

The Dental Office Coordinator provides clerical support for the daily management of the dental practice. This role involves organizing and supervising the front office procedures, managing client registration, appointment scheduling, communication with patients and referring agencies, and ordering supplies. The coordinator will also be responsible for receiving patients, confirming appointments, answering phones, updating patient information in various software programs, and handling petty cash. Additionally, the role requires knowledge of insurance billing, assisting with audits, preparing reports, mediating client concerns, and ensuring compliance with OSHA and HIPAA regulations. The position requires effective communication in both English and Spanish.

Requirements

Minimum of two years of comparable administrative experience.
Excellent telephone skills.
Basic computer skills.
Knowledge of office workflow procedures, filing systems, general HIV/AIDS health issues, and general medical and dental terminology.
Ability to respond with sensitivity, patience, and compassion to the special needs of patients.
Ability to communicate effectively and courteously with tact, diplomacy, and poise.
Ability to multitask efficiently.
Ability to learn and master required computer software programs.
Ability to follow written and oral directions.
Ability to maintain the patient appointment schedule efficiently.
Ability to work independently and responsibly.
Ability to work effectively as a team member in a busy medical/dental practice.
Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
Bilingual required – English/Spanish.
COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.

Nice To Haves

College degree and work experience in a social services environment is preferred.

Responsibilities

Organize and supervise the procedures of the dental clinic front office, including client registration, appointment scheduling, communication with patients and referring agencies, and ordering supplies.
Receive patients as they enter the dental clinic and notify program staff of their arrival.
Confirm medical/dental appointments for the following day.
Answer telephone calls, take messages, and monitor voice mail messages.
Confirm and update patient demographic, insurance eligibility, health history, and other medical information using Case Watch, eClinicalWorks, and Open Dental software.
Act as the petty cash custodian for the dental clinic.
Collect payment from patients before services are rendered when necessary.
Travel to other dental locations as needed.
Have a working knowledge of private insurance billing, DentiCal billing, and benefit guidelines, including checking eligibility and collecting share of cost.
Assist with all Grant Funded Audits, providing technical and administrative support.
Assist with the preparation of client statistical and demographic reports.
Act as a mediator, assisting clients in understanding service limitations and finding solutions to concerns.
Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
Assist in maintaining OSHA and HIPAA compliance.
Assist in maintaining office and building fire/safety regulations.
Present a professional front office environment.
Effectively communicate with clients/patients in English and Spanish.
Other duties may be assigned to meet business needs.