Dental Office Coordinator

Native Village of Eyak•Cordova, AK

12h•$26 - $38•Onsite

About The Position

The Dental Office Coordinator is responsible for managing front office operations with a strong focus on insurance verification, preauthorization, billing accuracy, and patient financial transactions to support revenue cycle performance. This role ensures compliance with HIPAA/HITECH regulations while maintaining accurate electronic records and delivering excellent patient service. The Coordinator serves as the primary point of contact for patients, balancing administrative efficiency with professionalism and confidentiality.

Requirements

Knowledge of patient financial responsibility, including time-of-service collections, payment plan arrangements, and application of discounts/sliding fee scales.
Ability to learn specialized healthcare software and Electronic Medical Records (EMR) systems; experience with charting, documentation, and record management strongly preferred.
Excellent interpersonal and customer service skills with the ability to educate patients on insurance coverage, financial obligations, and treatment-related requirements.
Ability to work independently and as part of a team, managing multiple priorities while maintaining accuracy and compliance.
Demonstrated resourceful problem-solving with accountability and ownership of work outcomes.
Adept organizational skills to manage scheduling, on-call lists, and front office operations while supporting revenue cycle goals.
Competent working with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Skilled in email, calendar, and scheduling tools.
Comfortable with online collaboration platforms (e.g., Teams, Sharepoint, Zoom).
Able to enter, manage, and retrieve data from databases.
Quick to learn and adapt to new software or technology.
BLS or CPR Pro certification required within three (3) months of hire if not already certified.

Nice To Haves

Additional coursework in healthcare administration, billing, or dental office management preferred.
Dental, medical, or clinical office setting experience, with emphasis on insurance verification and patient billing.
State of Alaska Driver’s License. Must maintain insurable driving record in accordance with the Tribe’s auto insurance policy requirements.

Responsibilities

Serve as the first point of contact for patients, providing a professional, welcoming reception.
Responsible for all aspects of registration and appointment management to include verifying insurance and prior authorizations, collecting time-of-service payments, establishing payment plans, applying prompt pay/sliding fee discounts, and coordinating bad debt collection.
Manage on-call lists to fill no-shows and cancelled appointments, protecting provider productivity and revenue.
Manage dental referrals and coordinate dental lab send-outs.
Work with the Revenue Cycle department to ensure accurate, timely billing and claims submission, minimizing denials or delays.
Accurately utilize Electronic Medical Records (EMR) for all patient interactions and documentation needs.
Coordinate the renewal, maintenance, and accurate tracking of all dental equipment documentation.
Assist with Quality Assurance and Quality Improvement processes related to documentation, billing, and insurance workflows.
Maintain compliance postings in visible areas, ensuring regulatory adherence.
Maintain front office and reception area in a neat, orderly, and sanitized condition.
Maintain appropriate office supplies to support daily operations.
Support positive team interactions by demonstrating professionalism, respect, and collaboration.
Maintain regular and predictable attendance.
Participate in community health events (e.g., health fairs, NVE-hosted activities) when scheduled.
Support organizational mission, vision, and policies through adherence to all standards.
Ensure strict compliance with HIPAA, HITECH, and all applicable federal and state privacy regulations, including safeguarding Protected Health Information (PHI), limiting access to authorized entities, and maintaining confidentiality, integrity, and lawful disclosure of patient records.
Works safely in accordance with OSHA regulations and company safety policies.
Immediately reports unsafe conditions, hazards, or injuries to HR or the designated safety contact.
Attend all mandatory special events, meetings, and trainings.
Assist with special events, meetings, and trainings as necessary.
Maintain confidentiality at all times.
Embody Tribal values throughout all work.
Perform other duties as assigned.
Respect and value all cultures, incorporating diverse cultural perspectives into communication and workplace practices.