Logistics Operations Manager

Kuraray America • North Little Rock, AR

5d • $116,930 - $175,000 • Hybrid

About The Position

The Dental Logistics Operations Manager is responsible for the day-to-day execution and development of warehouse, inventory, order fulfillment, and distribution operations for the Dental business. The role oversees Dental shipments through its dedicated third-party logistics (3PL) and fulfillment partner, supporting dealer, e-commerce, and sample orders. This hands-on operations position ensures accurate and timely fulfillment, reconciles order, inventory, and shipment records, resolves operational exceptions, and manages SKU-level controls and channel-specific fulfillment requirements, including piece picking and small-parcel shipping.

The Manager develops capabilities for expanded direct-to-end-user sales, e-commerce, and sample activities. This includes evaluating future fulfillment models, proposing operational and system designs, and leading approved implementation projects. The role supervises one direct report and works closely with Commercial, Customer Service, Finance, IT, external service providers, and Corporate Logistics. Corporate Logistics retains responsibility for enterprise transportation strategy, carrier governance, global logistics standards, and customs and trade compliance; the Manager owns Dental-specific fulfillment requirements and daily execution within corporate policies and approved provider arrangements.

The position is hybrid and may be based in NY, NJ, PA, TX, IL, or IN. Travel of up to 25% is required, including visits to fulfillment facilities in Kentucky and team meetings in New York, California, and Texas. Kuraray America describes its compensation package as including base pay and an annual incentive, and offers healthcare, wellness reimbursements, paid time off, company holidays, paid parental leave, education reimbursement, and a matching 401(k).

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field; an equivalent combination of education and relevant professional experience may be considered.
• At least five years of progressively responsible experience in fulfillment, distribution, warehousing, logistics, or supply chain operations.
• At least five years of people-supervision experience.
• Experience managing 3PL providers and warehouse fulfillment operations, including SKU-level piece picking and small-parcel shipments.
• Experience supporting multiple order types or sales channels, such as dealer distribution, e-commerce, direct customer orders, or sample fulfillment.
• Hands-on experience with inventory reconciliation and resolving order, inventory, and shipment exceptions.
• Experience using ERP and/or WMS, and ability to define operational requirements and support system or workflow improvements.
• Experience developing operational procedures, monitoring performance metrics, and implementing process improvements.
• Demonstrated ability to lead operational projects and coordinate internal stakeholders and external service providers.
• Ability to learn Dental products and business requirements and translate them into practical fulfillment processes and controls.
• Strong analytical, problem-solving, project management, and organizational skills.
• Ability to supervise and develop a direct report and drive accountability with external partners.
• Strong written and verbal communication skills.
• Willingness and ability to travel up to 25% of the time, including visits to fulfillment facilities in Kentucky for operational reviews, implementation activities, and issue resolution, and team meetings in New York, California, and Texas.
• Applicants must be authorized to work for any employer in the United States.

Nice To Haves

• Experience in dental, medical device, healthcare product, or other businesses requiring product-specific handling and traceability.
• Experience launching or expanding e-commerce or direct-to-customer fulfillment operations.
• Experience with ERP/WMS integration, fulfillment system implementation, or evaluation of warehouse operating models.

Responsibilities

• Manage the operational relationship with Dental’s dedicated 3PL and fulfillment partner, overseeing receiving, storage, picking, packing, shipping, and returns.
• Oversee fulfillment execution for dealer, e-commerce, and sample orders, ensuring applicable accuracy, service, and delivery requirements are met.
• Monitor daily order flow and shipment completion, reconcile order and shipment records, and resolve order holds, picking errors, shipping discrepancies, and other fulfillment exceptions.
• Translate Dental product, business, and customer requirements into documented warehouse procedures and service standards.
• Set and monitor 3PL service expectations, investigate performance gaps, and drive corrective actions.
• Maintain product-specific handling and inventory controls, including lot traceability, expiration management, and applicable storage requirements.
• Maintain accurate inventory records and reconcile inventory balances and transactions between the ERP and 3PL WMS.
• Coordinate cycle counts and physical inventory, investigate discrepancies, and implement corrective actions.
• Monitor receiving progress and inventory availability, and communicate operational constraints affecting fulfillment.
• Coordinate Dental inbound priorities, receiving requirements, and warehouse readiness with Corporate Logistics, approved transportation providers, and the 3PL.
• Support timely warehouse receipt by resolving Dental-specific operational issues and escalating transportation or compliance matters to Corporate Logistics and Legal.
• Coordinate outbound fulfillment and delivery through approved providers, particularly small-parcel shipments and direct-to-end-user requirements.
• Monitor shipment visibility and delivery performance, and coordinate resolution of delayed, lost, damaged, or incorrectly delivered shipments.
• Improve packing, order consolidation, shipping workflows, and other processes to support service quality and cost efficiency.
• Partner with Corporate Logistics on transportation requirements or provider changes requiring corporate review or approval.
• Develop fulfillment capabilities to support growth in direct-to-end-user sales, e-commerce, and sample activities.
• Define operational requirements and propose future process and system designs, including WMS and e-commerce integrations, with IT, Accounting, Corporate Logistics, and relevant business teams.
• Design order-to-shipment and returns workflows that support inventory visibility, accurate transactions, and reconciliation with Customer Service and Finance.
• Evaluate fulfillment capacity and future operating models, including expanded 3PL services, additional fulfillment partners, and potential in-house operations.
• Develop recommendations and implementation plans for approved changes, including resource requirements, operational controls, testing, and training.
• Supervise and develop one direct report and drive accountability with external partners.

Benefits

• Competitive compensation package with base pay and an annual incentive designed to reward individual performance and align rewards with corporate and team performance.
• Robust healthcare package.
• Wellness reimbursements.
• Three weeks of paid time off.
• Ten company holidays.
• Paid parental leave.
• Education reimbursement.
• Matching 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager