Dental Lab Front Office Coordinator

Wiand Dental Lab•Scottsdale, AZ

80d•Onsite

About The Position

Wiand Dental Lab, a leader in providing top-quality dental prosthetics, is excited to announce an opening for a full-time Dental Lab Front Office Coordinator. This is a crucial role within our team, providing the first line of communication between our clients and our technical staff. This position is not a remote job and requires the candidate to be based at our main office to effectively manage all front office operations related to client and vendor interactions. The ideal candidate will be the face of our lab, handling both administrative and coordination duties to ensure our dental office runs smoothly and efficiently. This role demands a highly organized, detail-oriented professional who thrives in a fast-paced environment and possesses excellent communication and problem-solving skills. If you have experience in a dental lab or office environment and are seeking to enhance your career in a thriving and supportive setting, we encourage you to apply.

Requirements

Proven experience in a dental lab or dental office setting.
Excellent understanding of dental prosthetics.
Strong customer service skills and the ability to engage with clients effectively.
High level of attention to detail.
Ability to solve problems swiftly and efficiently.
Excellent organizational and time management skills.
Capability to work under pressure in a fast-paced environment.
Strong communication skills, both verbal and written.
Proficiency in using office software and communication tools.

Responsibilities

Fielding client/vendor/patient phone calls including questions and requests, handling as much up front as possible.
Managing client case pick-ups and deliveries including dispatch for our delivery drivers.
Packing and invoicing dental cases.
Shipping and receiving of cases, supplies, etc.
Ordering teeth and maintaining inventory.
Scheduling and confirming our same day service options (relines/repairs).
Gathering and attaching case information.
Following up on pending or on-hold cases.
Working with workflow and surgery coordinators to accommodate client requests.
Educating clients by answering their questions and providing support materials as needed.
Cross-training/backing-up workflow and surgery coordinators.