Dental Front Office Assistant

Affordable Dentures & Implants•Overland Park, KS

2d•Onsite

About The Position

Affordable Dentures & Implants is seeking a friendly, organized, and customer-focused Dental Front Office Assistant to serve as the first point of contact for patients in its Overland Park, Kansas practice. The role delivers outstanding customer service and helps ensure efficient daily front-office operations and patient flow. The position also supports the clinical team with chairside assistance when needed. The successful candidate will help create an exceptional patient experience by welcoming and assisting patients, coordinating appointments, handling patient inquiries and financial transactions, maintaining accurate records, and supporting administrative and office needs. Comprehensive new-hire training and onboarding are provided.

Requirements

At least 2 years of dental front-office or dental receptionist experience.
Previous experience scheduling patients in a dental practice.
Knowledge of dental terminology, treatment planning, and patient scheduling.
Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
Excellent customer-service and communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced dental office.
Positive attitude and a team-first mindset.
Friendly, professional, compassionate, detail-oriented, dependable, and motivated approach.
Comfort managing multiple priorities and passion for delivering exceptional patient experiences.

Nice To Haves

Experience using Dentrix.
CareCredit experience.
Chairside assisting or oral surgery experience; this is a plus but not required.
Eagerness to grow within a successful dental practice.

Responsibilities

Welcome patients professionally and compassionately, creating a positive first impression.
Check patients in and out and maintain efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer incoming calls and respond to patient questions about treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Follow up with prospective patients and encourage them to schedule.
Order and maintain office supplies and administrative materials.
Prepare reports and administrative paperwork to support office operations.
Keep the reception area clean, organized, and welcoming.
Assist the clinical team with chairside support when needed.
Perform additional duties as assigned to support the practice.